Sentences with phrase «overseeing guest check»

• Hands - on experience in assisting with and overseeing guest check in and check out duties by ensuring smoothness and promptness • Effectively able to attend to guests» requests to ensure complete satisfaction and return business opportunities • Proven ability to maintain a constant presence in lobbies and other areas of the hotel in a bid to stay approachable • Proficient in creating and implementing staff schedules and ensuring that they are followed properly

Not exact matches

• Oversee front office operations such as reservations and check - ins to ensure that they are properly being handled • Provide assistance to guests over the telephone and in person by ensuring that they are made aware of the hotel's services and facilities • Ascertain that as many as possible reservation slots are filled and accommodate new guests in empty ones • Assist front desk staff in handling guest registration and room allocation tasks, according to their preferences

Front Desk Supervisor — Palm Tree Inn — Galveston, Texas — February 2015 to Present • Train employees to welcome, check in, and check out guests with patience and respect • Resolve guest concerns in accordance with hotel guidelines and policies for 178 - room establishment • Exceeded job requirements and expectations, as evidenced by two promotions in two years • Greet and assist all VIP guests • Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor — Hadley Historical Hotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 and 2013

• Greet guests and ensure that guest service officers are assigned to handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they handle their work duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve guests» complaints and issues, aiming to ensure that repeat business opportunities

The Clarion Park Ridge Hotel (City, ST) 2008 — 2010 Front Desk Agent • Managed front desk activities including check - in / check - out process and payments • Maintained guest and group accounts while providing excellent customer service • Oversaw corporate correspondence utilizing telephone, facsimile, and email • Conducted site tours of the hotel guest rooms and general areas to ensure cleanliness • Completed reports and daily activities in accordance with corporate protocols