When these loans were sold on the Secondary Market and credit was repulled the scores had dropped and the
new owners of that loan were not very happy.
This can often be the case when the servicer and the lender, or
owner of the loan, are not one in the same.
Kindly inform them that they aren't servicing their loan in accordance with the wishes of
the owner of the loan and they should review their contract and quit making ignorant statements.
If it's relevant,
the owner of both loans is Keybank, and both loans are guaranteed by PHEAA.
If payments are not made on the vehicle,
the owner of the loan (probably a bank) will repossess the vehicle and take ownership of it.
Sometimes
the owner of the loan and the servicer are different entities.
Lenders servicing for others do not have the same discretion to forgo settlement procedures but must follow the guidelines laid down by
the owner of the loan.
Second, they said that
the owner of the loan at this time was probably not the originator of the loan.