Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service,
parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank
issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest
tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
• Develop and implement policies for the
parking lot • Issue
parking permits and devise appropriate procedures for distribution of the same • Organize
parking registration activities • Collect, count and record the
parking fee • Supervise, train and evaluate subordinate employees • Guide and educate the campus community regarding
parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic
parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of
parking procedures to ensure maximum customer facilitation • Carryout paper work for long term
parking requests and issue relevant permit if applicable • Inspect the
parking lot physically and ensure proper physical conditions are available for
parking • Ensure consumer and vehicle security in the
parking lot • Operate
parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding
parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee
parking lot operations, revenue collection and
ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of
parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code
issuance • Organize training sessions for development and grooming of the team • Assign duties to the
parking lot employees and evaluate their performance • Serve as point of contact for
parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage
parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the
parking area and display informative direction boards to implement the same • Oversee the cleanliness of the
parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install
parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log system
AREAS OF EXPERTISE •
Parking fees collection • Ticket stubs issuance • Directing customers to available spaces • Driving and parking • Balancing / reconciling cash • Sorting, counting, and preparing money for
Parking fees collection •
Ticket stubs
issuance • Directing customers to available spaces • Driving and
parking • Balancing / reconciling cash • Sorting, counting, and preparing money for
parking • Balancing / reconciling cash • Sorting, counting, and preparing money for deposit