I have recently been
hired by VIPKID, signed the contract and all the legal stuff, but because of Chinese
New Year which is celebrated during the month of February and families (and the staff at VIPKID in Beijing) are all on holiday until next week, I have been using this time to do the
training for using their teaching resources and platform for the
past few weeks.
I have worked as an automotive title clerk for the
past 30 years, I am computer literate, have used many different automotive programs as well as a state titling computer, have also done reception work, I have patience while
training a
new hire.
• Advise staff of any changes in policy and procedures, allocate resources, plan work schedule and assign work •
Train current and
new staff members, conduct performance reviews and make recommendations regarding corrective actions and dismissals • Proactively assist departmental manager with scheduling for entire department for various
training courses to ensure service level is met • Create and distribute various reports to staff and peers Collector III (September 2007 to present) • Assisted non prime borrowers in bringing their loan current using one of the variety of programs offered customized for individual financial needs • Assisted team manager with maintaining and distributing month end numbers to peers needed for individuals to achieve individual as well as team monthly goal • Proactively created and facilitated various
training classes to assist peers with negotiation skills, creating a sense of urgency as well as curing
past due mortgage loans • Peer coached Prime and HAD agents on negotiation skills, overcoming objections and handle time Financial Service Advisor / Relief Team Manager (March 2006 to September 2007) • Proactively contacted Card members that were deemed likely to attrite, educated them on their current terms and offered competitive balance transfer rates based on their individual credit history • Assisted with
new hire training and development • Created reports assisting peers with agent availability which increased team results by 20 % • Provided feedback to marginally performing associates to improve both individual and department performance in percentage of contacts to attempts, phone availability and sales rate