Responsible for the development and implementation of
payroll operations policies to ensure that the company's in compliance with all state and federal regulation.
Not exact matches
In addition, Ms. Pupo handles corporate insurance
policies, internal
payroll, and assists our executives with financial
operations.
Effectively resolved conflicts and assisted new employees and other staff with
payroll policy and business
operations.
Direct company - wide
payroll operations for over 1,000 employees, including Human Resources, ACA, insurance, EDD, employee
policies and procedures.
Maintains
payroll operations following
policies and procedures and reporting needed changes
SKILL HIGHLIGHTS School
Operations Management Curriculum Development Improvement Planning
Policy Planning Guidance and Mentorship Student Success PROFESSIONAL EXPERIENCE 7/1/2010 — Current Principal Avalon School — St. Paul, MN Oversee all
operations, including managing school funds,
payroll, purchases, inventories, and office
operations of a 500 - pupil school.
• Comprehend the requirements of each project by conferring with clients in detail • Create an outline of staff requirements and go through them in detail with the client • Look through existing workforce pools to determine which candidates will fit the clients» needs perfectly • Coordinate interview dates and times and interview possible candidates for each position • Hire, train and induct temporary staff members and ensure that they are aware of their duties and timelines • Assist new staff members in understanding and creating timesheets to log their hours • Approve timesheets by coordinating efforts with project managers and ensure that
payrolls are properly and timely calculated • Supervise the work of each temporary workforce member to ensure that he or she is working towards the objective of the project • Take responsibility for basic line management, performance management and grievance support • Assist line managers in ensuring that all activities are being performed in accordance to both company and client
policies • Handle daily reporting and staff booking activities and handle staff recruitment and registration activities • Manage and run
operations of different shifts and ensure that any rotating shifts are taken into account
approach, banking, business
operations, chemistry, coaching, Resolve customer complaints, fashion, financial, hiring, Human Resource, maintain inventory, inventory control, law enforcement, leadership, Team Leader, leadership development, legal, loss prevention, loss - prevention,
payroll,
policies, quality, recruiting, recruitment, retail, safety, sales, scheduling, Staffing, strategic
Administrative Assistant — Duties & Responsibilities Provide administrative support across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company
policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget
operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Manage travel arrangements, itineraries, and other logistics for company leadership and clients Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable,
payroll, and company budgets Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients
VISTAssociates, Inc. (Marlborough, MA) 1985 — 2001 Inside Sales Manager / Office Manager / Accountant • Oversee corporate accounting and office management ensuring profitable and professional
operations • Responsible for purchasing, supply, inside sales support, and customer service • Hire and train large staffs ensuring they understand the brand and adhere to corporate
policies • Manage
payroll, accounts payable / receivable, tax returns, closings, reconciliations, and banking • Serve as benefits administrator responsible for 401 (k)'s, insurance, and leave
Human Resource Manager — Duties & Responsibilities Direct human resource
operations and support staff ensuring efficient and effective
operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee
payroll, departmental budgets, accounts payable, and accounts receivable Recruit, interview, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand,
policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Negotiate and confirm contracts with vendors, partners, employees, and clients Create and present financial reports and purchasing proposals to senior management Build and strengthen long term relationships with clients, vendors, and community leaders Direct purchasing and licensing of information technology equipment and software Assist students and families with financial aid application process Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in English and Spanish to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Arrowhead Electronic Healthcare, Inc. (Austin, TX) 3/2008 — 8/2010 Manager, Customer Support and Corporate Facilities • Oversaw customer service
operations and staff ensuring effective and efficient
operations • Set team schedules, workflows, and documented compliance with all corporate
policies • Trained junior team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with
payroll, benefit administration, and provided administrative support as needed
Office Manager — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company
policies and procedures Manage marketing, sales, and customer service ensuring profitable and efficient
operations Responsible for accounts payable / receivable, budgets, and other accounting functions Direct human resources including
payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve as liaison between multiple departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity
Key Accomplishments and Contributions as an Accounting / Accounts Manager • Collected payments on delinquent accounts through persuasive communication and negotiation skills, resulting in a significant increase in accounts receivable and decrease in the company's loss • Improved processes in relation to internal audits compliance and ensured tax, legal, and organizational compliance with
payroll regulations and procedures, as well as internal
policies • Monitored proper controls or systems to effectively manage inventory levels and control all costs • Analyzed operational performance to maximize
operations and made effective recommendations
Accounting and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various accounting principles, regulations, tax codes, and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules and procedures to critical tasks, including the review and approval of journal entries, data and financial reconciliations, balance sheet and income statement accounting, cash flow analyses, account collections, capital utilization and on - going budgetary considerations Provide relevant oversight and administration to all aspects of business finance, including billing and collections,
payroll execution, vendor relationships,
payroll and salary management, and other pertinent functions Perform regular book reconciliations and variance resolutions to ensure audit - ready financials and provide continuous relevant insight into the financial health of the company, in both a regular and ad - hoc manner, to company management Manage important and sensitive financial documents, receipts, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research and evaluation of current accounting
policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation of all accounting
operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to
payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial
operations as well as prepare important and sensitive tax documents related to all aspects of organizational
operations Collaborate with respect to effective communication between all departments and coordinate all daily business
operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and
operations, making appropriate and effective recommendations with respect to performance optimization
Client Services Supervisor — Duties & Responsibilities Responsible for electronic
payroll system
operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient
operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company
policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales
Human Resource Manager — Duties & Responsibilities Direct human resource
operations and support staff ensuring efficient and effective
operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee
payroll, departmental budget, accounts payable, and accounts receivable Recruit, interview, screen, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand,
policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Build and strengthen long term relationships with supervisors, peers, and community leaders Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in English, Hindi, and Malayalam to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Administrative Assistant — Duties & Responsibilities Provide administrative support across a variety of industries including insurance, law, medicine, and sales Train new team members ensuring they understand the brand and adhere to company
policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget
operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Manage travel arrangements, itineraries, and other logistics for company leadership and clients Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable,
payroll, and company budgets Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Perform all duties with positivity, professionalism, and integrity
Regional Restaurant Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, supervising the facilitation of food sales, overseeing restaurant
operations and promoting a high - quality, memorable customer dining experience Participate in all phases of strategic store - level planning with other management professionals, including local staffing, service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to manage and reduce food, beverage and labor expenses Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the effective application and execution of critical internal
policies and procedures to standardize restaurant offering across markets Meet and exceed customer satisfaction benchmarks while tracking progress versus established branch and corporate guidelines Identify and utilize talent among team members with focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including
payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor
operations
Customer Service Specialist — Duties & Responsibilities Provide customer service across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company
policies and procedures Oversee customer service personnel resulting in efficient and effective
operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable,
payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person service
Colorado Baggage Co. (Colorado Springs, CO) 05/2007 — Present Assistant Manager / Manager in Training • Oversee daily retail store
operations including sales, customer service, and accounting • Interview, hire, and train new employees on merchandise, company
policies, and sales best practices • Manage
payroll, corporate cashflow, deposits, and other accounting activities • Generated team leading sales of ~ $ 12,000 / month through networking, cold calling, and other tactics • Responsible for inventory, merchandizing, stocking, internet orders, returns, and vendor relations • Assisted in the store relocation, information technology selection, and successful re-opening • Recognized as Nationwide Featured Employee of the Month for April 2008
Clerk — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company
policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget
operations Manage marketing, sales, customer service, and corporate accounting functions Responsible for accounts receivable, accounts payable,
payroll, and company budgets Oversee product inventory, quality control, billing, shipping, and client account maintenance services Study internal literature to become an expert on products and services Analyze client needs and craft product presentations to their specifications Consistently recognized and promoted for excellence in sales, customer service, and team management Prepare and maintain activity reports, client information, and other pertinent data in an organized manner Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Develop and strengthen relationships with clients, vendors, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Represent company brand with poise, integrity, and positivity
Administrative Assistant — Duties & Responsibilities Provide administrative support across a variety of industries including education, accounting, and medicine Train new team members ensuring they understand the brand and adhere to company
policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget
operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Manage travel arrangements, itineraries, and other logistics for company leadership and clients Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable,
payroll, and company budgets Oversee medical billing, confidential patient records, and medical team support Responsible for the development and implementation of emotional, physical, and developmental plans for patients Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Craft employee handbooks, staff development programs, and recognition programs Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients
Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Design and implement business model for national retail distribution business Train new team members ensuring they understand the brand and adhere to company
policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget
operations Manage marketing, sales, customer service, and corporate accounting functions Responsible for accounts receivable, accounts payable,
payroll, and company budgets Oversee product inventory, billing, shipping, and client account maintenance services Study internal literature to become an expert on products and services Analyze client needs and craft product presentations and packages to their specifications Consistently recognized for excellence in sales, marketing, and team management Prepare and maintain sales activity reports, client information, and other pertinent data in an organized manner Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Represent company brand with poise, integrity, and positivity
Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily
operations of a 35 Account Manager call center ensuring effective
operations • Recruit and train new sales and customer service employees in industry best practices and company
policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the
payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client
Camp Woof, LLC (Decatur & Norcross, GA) 10/2006 — 05/2011 General Manager • Managed day to day
operations of two business location with a combined yearly revenue of more than $ 2 million • Successful launched new business Camp Woof Norcross LLC location in February 2009 • Established Pet Food Supercenter as Georgia's largest independent pet food retailer • Hired, trained, and managed 35 employees ensuring compliance with corporate
policies and procedures • Oversaw human resource and accounting functions including
payroll and budget management • Directed sales, marketing, and customer service initiatives resulting in strong revenues and client loyalty
Human Resource Manager — Duties & Responsibilities Direct human resource
operations and support staff ensuring efficient and effective
operations Manage benefit administration including employee leave, 401 (k)'s, and insurance Oversee
payroll, departmental budget, accounts payable, and accounts receivable Recruit, interview, screen, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand,
policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Build and strengthen long term relationships with supervisors, peers, and community leaders Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in ACT, HRIS, Microsoft Office Suite, and other computer software Perform all duties in a positive, professional, and courteous manner
Business Manager — Duties & Responsibilities Oversee daily
operations, finances, and personnel for large parking company Responsible for more than 60 locations and over 400 employees Hire and train staff ensuring they understand the brand and adhere to corporate
policies Instruct junior team members in customer service best practices Generate significant revenue through strategic marketing and sales initiatives Design and implement strategies to cut operational costs while enhancing sales Perform human resource functions including conflict resolution and benefit administration Oversee audit process, budgets, and
payroll ensuring cost effective
operations Consistently recognized for excellence in management, sales, and customer service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Utilize proficiencies in Amano System, Federal ADP Shark Bite, and Ticket Tech Represent company brand with poise, integrity, and positivity