Clients sometimes «lock in» to service relationships over the long term not because they're necessarily satisfied with the service provided but rather out of a feeling of obligation or even
a perceived nuisance of having to find someone else, according to research by Mary P. Harrison, assistant professor of marketing at Birmingham Southern College, and Sharon E. Beatty, professor of marketing at University of Alabama.
Remember, you do not want to be
perceived as a
nuisance, so ask about their preferred method
of follow - up communication and whether it would be acceptable to contact them in a -LSB-...]