Citibank (Eatontown, NJ) 11/2006 — 05/2007 Financial Associate • Received
cash, checks,
bonds,
and loan payments issuing receipts, refunds, credits
and change as needed • Resolved customer complaints
and answered inquiries in a timely
and professional manner • Sorted, counted,
and wrapped currency
and coins, sold certified checks, money orders,
and gift cards • Responsible for collecting ATM deposits
and opening
and closing of the bank • Assisted in the successful opening of the branch • Trained junior associates in company policies
and procedures •
Performed all duties with positivity, professionalism,
and integrity
The Chasm Group, LLC
and Chasm Institute, LLC (San Bruno, CA) 1997 — 2008 Business Operations Manager • Managed all daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives
and venture capital partners • Developed
and managed the firm's annual budget, proposing
and implementing expense cuts, producing monthly reports
and financial statements,
and coordinating with CPA firm for accurate
and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated
and managed all contracts, stock grants,
and financing arrangements, working closely with outside counsel to draft legal documents
and resolve LLC -
and proprietary - related issues • Led three office space build - outs
and two office relocations, managing all aspects of each process under aggressive timeline
and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals,
and outsourced technical support • Directed all phases of staff recruitment while creating
and implementing all HR policies
and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals
and wage / salary surveys in comparison to incentive program guidelines,
and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate
and timely fashion to increase,
cash flow
and reduce aging receivables, providing consistent attention to overhead costs
and vendor arrangements • Administered all company insurance policies, including E&O, general liability,
bonds, partner life
and disability, conducting annual benefits reviews
and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state,
and local business reporting requirements to maintain licenses
and incorporation status • Directed all marketing efforts
and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits
and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues
and Planning Committee Coordinator • Executed all phases of event planning
and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences,
and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations,
and all pre -
and post-conference planning processes • Produced statistical
and financial reports, including budget projections
and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence,
and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters,
and liens on cause of action • Served as second point of contact for computer inquiries
and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs,
and the State Superintendent of Public Instruction • Held responsibility for software installation
and hardware configuration while
performing weekly AS / 400 backup
and report generation