While formal training does address the first two learning needs, the use of
Performance Support Tools is particularly relevant in meeting the subsequent three needs.
The wide range of products offered by manufacturing organizations calls for the Sales Teams needs for instant
performance support systems.
Training and development departments have to win the attention of IT departments to create a joint task force that would facilitate the evaluation and implementation
of performance support solutions.
We create video courses that can be used as standalone custom eLearning or as follow up summaries to training sessions or even as
performance support solutions.
The computerized nature of an
electronic performance support system makes updating faster and easier in some ways than in other media, such as print, video, or audio.
In such cases,
performance support material delivered through mobile devices in the form of «how - to» guides will reinforce the process and help learners carry out the steps properly.
Besides engaging learning designs, we have successfully
used Performance Support Tools in innovative design formats to supplement and complement several compliance initiatives globally.
Additionally,
mobile performance support content can also be used as a supplement to formal and informal training, training in the classroom, eLearning or mobile learning.
Provides information at the moment of need: Everyone carries a mobile most of the time, making it the ideal vehicle to provide
performance support at the moment of need.
By
including performance support in our training programs, we can improve job performance with quick and accessible resources at the moment of need.
Together, they form comprehensive training and
performance support programmes that combine different training delivery methods with pre and post course learning and support materials.
All the more reason for you to leverage on videos and interactive videos to offer
Performance Support when your learners are stuck and need help!
They are ideal for
Performance Support intervention and can directly influence the organizational mandate to push the learning acquisition to its application on the job.
These short content nuggets (typically
how performance support is packaged) help learners to learn a specific task and solve an immediate problem or perform on a given task.
Several other tools such as flipped classroom and
performance support help learning and development managers leave huge impact on overall learning experience.
On - demand training
through performance support will allow your employees to learn real - time anywhere and at any time, at their own pace.
Question: I wondered if is there a line, we have crossed, that separates learning solutions
from performance support or knowledge management solutions.
With so much eLearning and
performance support going mobile, you might need to make sure your course functions properly on mobile devices.
We need to learn that lesson for ourselves, and start adding
other performance support tools to our portfolio, and use training only in situations where it's appropriate.
You can refer to my article Improving ROI in eLearning where I have highlighted how an
effective Performance Support intervention can increase the application of learning.
The importance of relevance and specificity should be applied both during the training sessions themselves, and in
continuous performance support after the initial sessions have ended.
Alternatively, other tools
like performance support or a flipped classroom approach can help Learning and Development managers create impactful learning that stays with the learner for long.
So whether it's a mobile game, simulation,
performance support app, or a highly engaging eLearning course, we follow a proven process to achieve results that make a difference.
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