Besides engaging learning designs, we have successfully
used Performance Support Tools in innovative design formats to supplement and complement several compliance initiatives globally.
While formal training does address the first two learning needs, the use
of Performance Support Tools is particularly relevant in meeting the subsequent three needs.
We need to learn that lesson for ourselves, and start adding
other performance support tools to our portfolio, and use training only in situations where it's appropriate.
The personalized support provided by
performance support tools helps employees find answers to their questions and problems within minutes and through a device that is with them at all times.
I see training programs for professional skills opting for predominantly online delivery supported
by Performance Support Tools over learning paths.
As performance support tools — Having a bank of information available to employees is beneficial when they encounter an challenge or have a question.
The challenge with knowledge centers, learning portals, and
other performance support tools is that they are only effective when the learner decides to use them (aka, pull technology).
This article provides tips and strategies on how you can
use Performance Support Tools to supplement formal training and boost employee performance.
In this article, through a series of questions, I will provide answers on
what Performance Support Tools (PSTs) are and why they must be an integral part of your organization's learning strategy.
Additionally, I will share my insight on «learning as a continuum» and how eLearning or mLearning - based formal training can be effectively supplemented
through Performance Support Tools (PSTs).
The Performance Support Symposium 2012, a new event produced by Learning Solutions Magazine, offers you an exceptional opportunity to discover how organizations can leverage investments in training and eLearning by offering employees
performance support tools so they can continue to learn while they work.
Learning Pool is talking to existing and potential clients in financial services, retail and contact centres about the use of Otto as a pure
performance support tool for querying knowledge bases crafted from inbound call logs, compliance documents and other knowledge sources.
Offering Performance Support Tools on smartphones, so that these learning aids are within the learner's work - flow and available to them exactly at the moment of their learning need, will see an acceleration in 2018.
If you'd like to learn more
about performance support tools that can help learners reach their goals and effective apply the skills they have learned, the article Performance Support: More Than Just Training features tips on how to choose the right tool for your training needs.
With that, here are 3 important features that
performance support tools need to have in order for them to be effective: Convenient, User - Friendly and Relevant.
Videos have proved to be one of the most sought
after Performance Support Tools and the fact that «How - to» searches shoot up 70 % every year on YouTube justifies it.
These can prove to be
useful Performance Support Tools (PSTs), especially if you're looking to convert your documents into multi-device and HTML5 compatible resources.
One of the things I always like doing is talking to our customers about 6 months after our
mobile performance support tool (Upside2Go) has been implemented in their organization.