Sales Associate — Tubman's Home Goods, Philadelphia, PA — 4/2009 — 8/2014 • Escorted customers to the products they were searching for and recommended additional products relevant to their needs to boost sales • Distributed samples, discount coupons, and other promotional materials in and around the store's location • Used advanced understanding of products along with respectful yet persuasive techniques to continually exceed the company's monthly profit goals by 10 percent • Maintained an adequate amount of inventory items by performing weekly assessments and placing subsequent orders • Notified customers of purchase options and payment plans, and completed purchasing transac
Sales Associate — Tubman's Home Goods, Philadelphia, PA — 4/2009 — 8/2014 • Escorted customers to the products they were searching for and recommended additional products relevant to their needs to boost
sales • Distributed samples, discount coupons, and other promotional materials in and around the store's location • Used advanced understanding of products along with respectful yet persuasive techniques to continually exceed the company's monthly profit goals by 10 percent • Maintained an adequate amount of inventory items by performing weekly assessments and placing subsequent orders • Notified customers of purchase options and payment plans, and completed purchasing transac
sales • Distributed samples, discount coupons, and other promotional materials in and around the store's location • Used advanced understanding of products along with respectful yet persuasive techniques to continually exceed the company's
monthly profit
goals by 10 percent • Maintained an adequate amount of inventory items by
performing weekly assessments and placing subsequent orders • Notified customers of purchase options and payment plans, and completed purchasing transactions
Provided customer service on
sales floor, maintained
monthly business plan to meet
sales goal, sold the store credit card to customers, communicated with management concerning inventory,
performing end of shift on - site inspections and reporting problems to manager.
• Advise staff of any changes in policy and procedures, allocate resources, plan work schedule and assign work • Train current and new staff members, conduct performance reviews and make recommendations regarding corrective actions and dismissals • Proactively assist departmental manager with scheduling for entire department for various training courses to ensure service level is met • Create and distribute various reports to staff and peers Collector III (September 2007 to present) • Assisted non prime borrowers in bringing their loan current using one of the variety of programs offered customized for individual financial needs • Assisted team manager with maintaining and distributing month end numbers to peers needed for individuals to achieve individual as well as team
monthly goal • Proactively created and facilitated various training classes to assist peers with negotiation skills, creating a sense of urgency as well as curing past due mortgage loans • Peer coached Prime and HAD agents on negotiation skills, overcoming objections and handle time Financial Service Advisor / Relief Team Manager (March 2006 to September 2007) • Proactively contacted Card members that were deemed likely to attrite, educated them on their current terms and offered competitive balance transfer rates based on their individual credit history • Assisted with new hire training and development • Created reports assisting peers with agent availability which increased team results by 20 % • Provided feedback to marginally
performing associates to improve both individual and department performance in percentage of contacts to attempts, phone availability and
sales rate