Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run
nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run
reports and
perform some accounting duties (may include sales
reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
Assistant Manager of a $ 100,000 + a week Store In Charge of Hiring Wrote and Executed Sales, Shrink, and Customer Service Plan Ordered and Worked Load Worked with Vendors and held them Accountable In Charge of Change order from Bank and Daily Deposits Opens and Closes Registers Daily Balances Safe and
Nightly Sales Inventories Store Once a Year Execute Weekly Sales Ads and Price Changes, Return Product Withdraws Scan Damages, Check For Outdated Merchandise Review and Analyze Sales and Profit
Report Monthly and Execute Action Plan to Improve Sales / Profit Very Knowledgeable in One Hour Photo Knowledgeable in Pharmacy, Can Work in Pickup / Drop off Window Train and Developed Employees to
Perform Superior Customer Service Over 30 Years of Customer Service Over 30 Years in Retail Cater to Social club with brother 3 to 4 times a year.