Sentences with phrase «pharmacy staff within»

RxAdvance brings the highest degree of sophistication through the Collaborative PBM Cloud ™ to deliver actionable intelligence throughout the care continuum: to prescribers at the point of care, pharmacists at the point of sale, patients via the mobile cloud, and plan sponsor clinical / pharmacy staff within their workflows.

Not exact matches

* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Assists pharmacy staff members as needed within the scope of...

In addition to leading and directing your Pharmacy Staff, comprised of both staff Pharmacists and Pharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pPharmacy Staff, comprised of both staff Pharmacists and Pharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pharStaff, comprised of both staff Pharmacists and Pharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pharstaff Pharmacists and Pharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pPharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pharmacypharmacy.

Required Skills and Knowledge: Ability to perform work accurately with attention to detail within specified time periods; work cooperatively with health - system and pharmacy staff; handle frequent interruptions and adapt to changes in workload and work schedule; set priorities and solve problems; respond quickly to emergency requests; communicate effectively (orally and in writing), and assist in meeting the pharmaceutical care needs of the patient populations served by the organization.

Methods: This survey was conducted online in an ambulatory pharmacy department that had approximately 900 staff members within an integrated health care delivery system.