Hartenbaum, a partner at Draper Richards in San Francisco and an early backer of the online
phone service Skype, stumbled
upon those
comments, posted by an anonymous entrepreneur, on a website called TheFunded.com.
Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the
phone or via email · To handle all guest compliments,
comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest
upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email,
phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).