Front of House Coordinator — Wilson's Steakhouse — 2015 - present • Manage host staff at elegant, 12 - table upscale steakhouse • Arrange reservations received by
phone, online or walk - in guests, and schedule tables in an efficient and streamlined manner based on time of day • Greet guests
upon entrance and provide menu with brief overview explanation • Train host staff in reservations system, point - of - sale system, and company standards for host expectations and duties • Lead daily staff briefings and monthly staff review meetings, conduct team - building exercises, and complete quarterly performance reviews for host staff members • Coordinate logistics with dining room staff to ensure seamless guest experience • Offer rewards program to guests and explain benefits of membership; increased overall guest memberships by 15 % after six months in the position
Hard Worker Dedicated Employee Accomplishments Customer Interface Greeted customers
upon entrance and... Career Overview Customer / Client Service Representative; Receptionist * Gain experience and knowledge... First Home Mortgage Core Strengths Customer / Client Service Answering
Phone Calls Making
Phone Calls Quick