WORK EXPERIENCE May 2010 — Present Green Tree — Kennesaw, GA 52147
Collections Representative • Research regarding unsettled account balance that is completely or partially unpaid • Ensure follow up
by mail and phone to insurance carriers or customers on felonious payments • Investigate customer's accounts and documents methodically • Punch all information about
collection action of account into billing system • Resolve inconsistencies and prepare adjustments • Coordinate
collection agency communication • Answer customer inquiries about account status • Evaluate claims denied for payment and
poorly paid claims • Verify payment information adjustments to manager