Bilingual (Spanish and English), self - starter able to train associates, provide
positive resolution to problems, maintain employee relations through excellent interpersonal skills, and a strong team player who leads by example.
Not exact matches
Effective parental / executive leadership and authority
to nurture, protect, and socialize Organizational stability, with clarity, consistency and predictability Adaptability and flexibility —
to better meet stresses and change Open communication characterized by clarity of rules and expectations,
positive interactions, and a range of emotional expression and empathic responsiveness Effective
problem - solving and conflict -
resolution processes A shared belief system that enables trust, and promotes ethical values and concern for the larger human community Adequate resources for security and psychosocial support
Community members reinforce
positive interactions and behaviors, and meet with students monthly
to provide training on communication,
problem solving and conflict
resolution.
The availability of
positive behavioral intervention and support systems that result in
positive school and classroom climates and high levels of school safety; students with effective interpersonal,
problem - solving, and conflict
resolution skills; and staff with the skills
to complete functional assessments and implement strategic and intensive interventions for students with pivotal social - emotional / behavioral needs.
The remedial programme must be likely
to achieve
resolution of the
problem or at least have a
positive effect on the plaintiff's injury arising from the accident (Hepner v. Gill, [1999] B.C.J. No. 1755 at paras. 5 and 7 (S.C.)(QL); Briglio v. Faulkner and Reichel, 1999 BCCA 361, 69 B.C.L.R. (3d) 122 at para. 44; Wong v. Stolarchuk, [1997] B.C.J. No. 2837 at para. 48 (S.C.)(QL)-RRB-.
For example, if you want
to detail your strong
problem - solving skills, include a bullet point about how you handled a difficult and complicated case with a
positive resolution.
Demonstrating strong partnering and
problem resolution skills, with the ability
to interface and maintain
positive relationships with multiple levels within the organization; leaders, fellow employees and customers.
Provided excellent
problem solving
resolution skills, dealing directly with customers
to identify
problems, resolve issues, and establish
positive relationships.
Specially selected
to replace a higher ranking officer due
to demonstrated leadership ability, professionalism,
problem resolution skills and
positive mentorship.
PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve
problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member
to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff
to keep them informed of changes
to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly
to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and
problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability
to effectively present information and respond
to questions from groups of associates, managers and clients * Ability
to comprehend ACD statistical reporting and apply it
to the operation of the department * Ability
to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability
to maintain a high level of consistency while working with team members * Ability
to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability
to understand what style of conflict
resolution is best suited for a particular situation * Ability
to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able
to move with change while maintaining a
positive attitude and strong role model for the Team.
Accomplishments * High Customer Service Standards * Strong
Problem Solving Ability * Conflict Resolution Proficiency * Dedicated to process improvement * Troubleshooting Skills * Managed call flow with up to 100 calls in queue per minute * Strategic - Relationship partnership - building skills - listening attentively, solving problem creatively, and using tact to find common ground and achieve positive outcomes when possible
Problem Solving Ability * Conflict
Resolution Proficiency * Dedicated
to process improvement * Troubleshooting Skills * Managed call flow with up
to 100 calls in queue per minute * Strategic - Relationship partnership - building skills - listening attentively, solving
problem creatively, and using tact to find common ground and achieve positive outcomes when possible
problem creatively, and using tact
to find common ground and achieve
positive outcomes when possible * 15...
An effective leader that is a catalyst for driving
positive change as well as a goal - oriented
problem solver with the ability
to evaluate complex scenarios and prioritize the actions required achieving
resolution.
PROFESSIONAL EXPERIENCE Verizon Wireless, Houston • TX 2008 — Present Customer Service Representative, Senior / Retail Sales Representative Provide uncompromising customer service and support and strive
to increase market share through exemplary service and support for billing, equipment and service and consistently attaining
positive customer - centric
problem resolution initiatives that increase business, referrals and continued customer loyalty.
My objective is
to provide my clients with a practical,
problem - solving approach that leads
to positive change and
problem resolution.
Conflict
resolution is an integral part of this process — not only as a means
to resolve
problems, but as a foundation for how
to handle future disputes in a
positive, productive way.
Data from over 900 participants indicates that individuals higher on these dimensions were better at conflict management and
resolution, were more dedicated
to the relationship, had more self - control, had more
positive interactions, and were more satisfied.2 That is, individuals who score higher on this scale should be able
to control their impulses (i.e., avoid kissing random people behind their partner's back), they should pick up on signs of relationship
problems earlier, and should more carefully weigh the pros and cons of starting a long - term relationship, or deciding
to move in together.
Session 1: Communication and attending skills Session 2: Feeling awareness,
positive thinking and being a friend
to yourself Session 3: Personal space, personal power, bullying and assertiveness Session 4: Developing relationships empathy, friendship and support people Session 5: Greeting others and listening skills Session 6: Conversational skills Session 7: Joining in, asking for help & offering help Session 8:
Problem solving and introduction
to conflict
resolution
Reframing and positively connoting family struggles can be linked back
to Bateson's early research into brief intervention using a
positive focus, suggesting change can be brought about for families by future - thinking in as effective a way as by
problem -
resolution.
A healthy mindset for mediation is: (1) an openness
to negotiation and fairness, as well as a focus on
problem - solving and
resolution, all without letting your emotions and ego drive the process; and (2) viewing the process as neither
positive or negative, but rather a chance
to learn and grow as well as bring closure
to your relationship - over the fixed thinking that you or your spouse failed in the marriage.