Daily management meetings are used to identify and resolve
any potential guest issues.
Not exact matches
Not content to merely work out the submerged marital
issues between Max and Annie, the film sets up arcs for its other party
guests: There's a
potential romance between dimwitted lothario Ryan (Billy Magnussen) and the British coworker (Catastrophe's Sharon Horgan) he's platonically brought along to help him win, as well as a lovers» quarrel between Kevin (New Girl's Lamorne Morris) and Michelle (Kylie Bunbury) concerning a celebrity hookup.
It involves, for example, contracting with
guests and customers, suppliers, employees and professional advisers; complying with regulations / laws by central and local government (licensing, health and safety, food standards, consumer protection all spring to mind); also you need to be aware of the hotelier's liability as an occupier and his liability for the property of
guests and of many other areas of the law such as race relations, sex equality and
potential legal
issues arising from the letting of banqueting rooms and the hiring of entertainers, to name just a few.
Adept at identifying
potential service
issues and resolving
guest issues in a professional courteous manner.
• Avert a sticky situation involving a
potential robbery at the hotel, by recognizing signs of intrusion and alerting the security personnel on time • Reorganize bookkeeping process, making it 50 % more efficient than before by incorporating a dynamic calculation module • Greet
guests as they arrive and inquire into their reservation status • Verify reservations and assist
guests in filling out registration forms • Attend telephone calls to take reservations and provide information of vacant rooms and rates • Check
guests in and out of the hotel by following prescribed protocols and procedures • Ascertain that
guests» luggage is delivered to their rooms and proper keys or key cards are
issues • Process payments during check - ins and check - outs and tender change and receipts • Perform bookkeeping duties such as handling accounts receivable and payable
You should also be able to recognize when to notify a supervisor or manager about
potential issues among
guests.
¥ Maintained a list of all necessary hotel repairs and noted when repairs were completed ¥ Ensured that floors and
guests areas were kept free of
potential hazards ¥ Maintained a database of all repairs and tracked all related expenses ¥ Performed daily inspections to identify
potential maintenance
issues ¥ Took care of lawn and garden care throughout the year ¥ Periodically inspected hotel and casino facilities ¥ Inspected spa and pool areas.