The Association of British Insurers and the British Insurance Brokers» Association today launch a joint Code of Good Practice to help insurers and insurance brokers recognise and help
potentially vulnerable customers, who may need extra support when renewing motor and home insurance policies.
Ask
potentially vulnerable customers at renewal if their current policy and renewal terms meet their needs, and make clear the importance of reviewing their cover.
Ensure staff are adequately trained to recognise and understand
potentially vulnerable customers at renewal and be able to offer flexible options to help address needs (where necessary).
Not exact matches
Kids told us that the primary reason they want to use social media and messaging platforms is to have fun, which means that an environment that emphasizes safety at the expense of joy and laughter will fail the
customer satisfaction test — and
potentially leave kids
vulnerable to less controlled and more risky social environments.