Sentences with phrase «problem ticket system»

Developed a problem ticket system that resulted in a 35 % reduction in response time to support requests

Not exact matches

For instance, an IT helpdesk might set up a group for people to ask questions and then a bot to export a conversation — like when a user posts a problem with a laptop — into their own ticketing system where they manage tasks, said Cross.

Fantastic Fest is actually four days into a week - long run here at the Alamo Drafthouse, but due to some technical problems with the Fest's online ticketing system, yesterday was actually my second day of attendance.

ASSOCIATE WEST COAST EDITOR BLAKE Z. RONG: I drove all $ 128,529 of the 2013 Lexus LS 600h L to Monterey, Calif., and San Francisco from Los Angeles, and boy, let me tell you: until California finally reigns in its budgetary problems — of which I am aiding through copious parking tickets — and finally builds the high - speed railway system it deserves and will never utilize, there's no finer way to wind up and down the Central Valley than in this.

The problem stems from American Express» computer systems not knowing if an airline ticket was purchased for the card member, a «covered person,» or a third party.

If you encounter a problem, some of these systems allow payment or ticket purchases via the internet.

Receiving and responding to customer problems received via the ServiceNow / Remedy ticketing system, phone, email, chat, text and web based ticketing portal.

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

High Risk Processes reviewed annually to mitigate risk in ITIL technology operations areas such as Infrastructure, system data backup, incident management on problem tickets and work requests, and change management processes, ITIL, COBIT 5 and COSO frameworks applied

Responsible for monitoring several customer networks, diagnosing problems as they arise, reporting / documenting issues in appropriate ticketing system (Remedy, AT&T Interactive), providing status and escalating issues according to the SLA for each customer

• Assisted end - users in troubleshooting and resolving IT issues • Sent tickets to appropriate departments utilizing ticket tracking system • Solved workstation - related minor problems Installed operating system, software, antiviruses and patches • Maintained documentation of processes and tickets

• Assisted facility managers in maintaining daily operations of parking facilities • Guided guests in the use of automated revenue control systems such as ticket dispensers and pay stations • Collected and categorized parking ticket transactions in accordance to the company's protocols • Retrieved customers» vehicles from parking areas and hand them over after ensuring appropriate identification • Handled cashiering duties by accepting payments in exchange of rendered services and issuing change and receipts • Assisted customers in handling problems with their vehicles including tire changes and jum starts

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

• Welcome customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take customers» information (such as name and age) and punch it into the system for verification purposes • Provide customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films • Issue tickets to customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes to authorized guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly

• Act as the first point of contact for customers or users looking for solutions to their information technology problems • Coordinate and schedule information technology support through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with customers to keep them in the loop about service ticket progress • Interview customers directly or over the telephone to acquire details of problems with their computers or peripherals • Assist customers by working out reasons for faults and explaining why they transpired • Troubleshoot software and hardware issues including license problems, file corruption and component malfunction • Set up new computer systems and peripherals and upgrade existing ones • Install and configure operating systems and monitor and maintain networks and systems • Set up new user accounts and profiles and handle any corresponding password issues • Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of systems and conduct analysis in order to improve system performances

Utilizing trouble ticket system for tracking customer interactions and problem resolution, and followed up with customer to ensure first call resolution.

Their resumes show such responsibilities as delivering network support to regional offices in several locations, providing well documented resolutions in the ticket system, ensuring that the fiber loop between the offices and the national network are available, and monitoring and diagnosing any Cisco router and switch - related problems on the LAN in regional offices.

• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vsystem inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vsystem collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vSystem versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors

Summary: Experienced problem solving, troubleshooting Support Technician with abilities working with multiple platforms (Mac, Windows, Android, IOS) using ticket systems, to resolve network, applications related issues.

Active Directory Worked with several help desk ticketing systems and assigned appropriate tickets to get problems resolved quickly Administered...

Have big - ticket items like HVAC systems and the roof checked out to minimize the chance of a sale falling through before closing because of an undiscovered problem.