Sentences with phrase «problems on a hardware level»

He confirmed that Intel is currently working on silicon - based changes for upcoming products that will address the problems on a hardware level.

Not exact matches

You might not need them yourself, but you may need to send them to a developer if you're experiencing a problem with low - level software or hardware drivers on your computer.

And it's not limited to any one career level, or any one subgroup within IT I see this problem across the full spectrum of my clients - from senior leaders in Fortune 500 organizations to hands on professionals on both the hardware and software side..

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

The Arnold Group, Frederica, DE (8/2014 to Present) Computer Repair Technician • Introduce the concept of «remote troubleshooting» resulting in a great increase in customer satisfaction levels • Successfully repair a bug in the LAN that had gone undiagnosed for 3 months and was causing the LAN to misbehave • Respond to telephone calls for computer configuration assistance • Provide users with information on how to install software and correlating licenses • Walk users through each step of installation to ensure that proper installation procedures are followed • Fix software and hardware issues by performing troubleshooting and diagnostic activities • Test systems to make sure that they are properly installed and get rid of any bugs that may cause problems later on