Sentences with phrase «problems over the telephone»

Do not disturb your veterinarian during non-working hours for matters that can wait, and do not expect your veterinarian to diagnose a pet's problem over the telephone.

• Dedicated Call Center Agent with over 3 years of extensive experience in handling customers» inquiries and problems over the telephone.

Bridge Help, Bowbells, ND 11/2004 — 8/2011 Help Desk Agent • Responded to incoming calls for information and assistance by following a standard script • Walked customers through installation procedures and troubleshot their problems over the telephone • Created tickets for escalated issues, and ensured that they were followed up on in a consistent manner • Provided customers with information on available upgrades and ensured that they were kept updates about technical specifications • Assisted walk - in customers with their problems, including handling installations and upgrades, and software and hardware configurations

• Received inbound calls for information regarding different companies on the Initiative panel • Provided information regarding services and products and answered callers» queries • Assisted callers in resolving issues by troubleshooting their problems over the telephone • Made outbound calls to prospective customers to provide them with information on the company's products and services • Handled incoming emails and support tickets by appropriately replying to them following company policy

• Receive incoming calls by appropriately greeting callers and inquiring into their purpose of calling • Provide preliminary information regarding the company's services and products • Transfer calls to appropriate persons and departments within the company • Take messages from callers in cases of unavailability of recipients and ensure that they are relayed to them as soon as possible • Attempt to resolve callers» problems over the telephone and escalate problematic issues to concerned individuals • Greet and direct customers and visitors to designated personnel within the organization • Make outbound calls according to specific instructions provided by employees • Maintain logs of incoming and outgoing calls and handle records - keeping duties • Handle typing and data entry duties and correct and update electronic telephone directories

Not exact matches

But the SSAC report says that respondents making a request for an appeal over the telephone are still facing problems:

If you have problems with your bill, it may be challenging to find someone who can help you beyond scripted answers over the telephone.

The obvious concern with answering questions over the telephone is the problem of documenting exactly what was said.

Eager to employ proficiencies in handling inbound calls to effectively and efficiently provide assistance with problems and queries over the telephone and through email.

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

• Confer with customers to determine problems with their vehicles and take notes • Examine vehicles to determine issues by inspecting and test driving them • Answer telephone calls and emails to respond to customers» queries regarding facilities and services • Determine is technical solutions can be resolved over the telephone and escalate bigger problems to foremen or services managers • Figure out vehicular problems and make a list of issues so that cost estimation can be expedited

• Provide product information to Spanish and American clients • Respond to customers» queries and provide apt solutions for problems • Train other bilingual customer service professionals to perform duties in a profound manner • Develop and implement policies and procedures to work with a bilingual customer base effectively • Provide product demonstrations in English and Spanish • Provide translation services to Spanish customers when the need arises • Provide customers with detailed product information in their language of choice • Ensure that customers» orders are taken properly and delivered to in a time - efficient manner • Provide after sales services over the telephone and in person • Resolve customers» complaints efficiently and record feedback

• Welcome customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take customers» information (such as name and age) and punch it into the system for verification purposes • Provide customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films • Issue tickets to customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes to authorized guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly

• Greet customers and provide them with the menu and ensure that any discounts or deals are communicated to them • Ascertain that customers are being serviced by waiters or attendants by coordinating the liaison • Sum up customers» totals and print out bills after ensuring that the amounts are accurate • Process cash and credit and debit card payments and tender change and receipts • Balance cash drawers at the end of each shift and make sure that any discrepancies are resolved prior to closedown • Count cash at the beginning of each shift and ensure that sufficient change is available • Fill out bank deposit slips and deposit all earned cash at the end of the day • Provide assistance to waiters during rush hours by preparing and packing orders • Take and process orders for takeaway and deliveries and follow up to make sure that they are prepared on time • Resolve customers» problems and complaints by providing them with the highest level of services • Ascertain that inventory of supplies such as condiments, napkins and food items is updated on a constant basis • Pack food items according to customers» instructions and ensure that appropriate condiments are added with packed items • Take reservations over the telephone and in person and ensure that restaurant managers are made aware of them

Highly experienced in handling customers» issues over the telephone and in person, concentrating on resolving their problems in a time - efficient manner.

KEY ACHIEVEMENTS • Troubleshot a telephone cable problem within seconds which had been in limbo for over 3 months • Singlehandedly converted cable television from analog to digital for 120 houses in the same neighborhood • Wrote a short booklet on educating customers about in - house cable maintenance, resulting in fewer breakdown incidents • Implemented a cable damage control process which resulted in a 50 % decrease in acquiring additional cable, and reduced costs by the same percentage

• Convinces customers to use the company's products and services by providing them with detailed information on features and benefits • A natural problem - solver who successfully convince irate customers over the telephone, placing special focus on ensuring repeat business • Excellent communicator, makes a high volume of outbound calls in a day aiming to meet company and self - targets

• Act as the first point of contact for customers or users looking for solutions to their information technology problems • Coordinate and schedule information technology support through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with customers to keep them in the loop about service ticket progress • Interview customers directly or over the telephone to acquire details of problems with their computers or peripherals • Assist customers by working out reasons for faults and explaining why they transpired • Troubleshoot software and hardware issues including license problems, file corruption and component malfunction • Set up new computer systems and peripherals and upgrade existing ones • Install and configure operating systems and monitor and maintain networks and systems • Set up new user accounts and profiles and handle any corresponding password issues • Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of systems and conduct analysis in order to improve system performances

Professional Summary Motivated customer service specialist with over two years experience in a fast -... skills Problem - solving skills Exceptional customer service Asian cuisine expertise Meal preparation expertise... Answered customer telephone calls promptly and in an appropriate manner.

Qualified Customer Service Represenative with over 5 years in fast - paced customer service and call... Credit card processing Sales negotiating Strong customer service orientation Problem solver Written and verbal... customers in person and via telephone / online Customer Service Represenative January 1998 to December 2007