Sentences with phrase «process calls from customers»

Received and process calls from customers, served as the end to end point of contact to resolve customer issues with impeccable customer service.

Not exact matches

This kind of targeted communication builds trust and helps your customer move through the decision making process — without a disruptive follow - up phone call from your company.

Qualifying inbound sales leads: Many companies have a customer service team that is responsible for taking phone calls from inbound sales inquiries, but they might not have a consistent system in place to qualify these new sales leads, or route and assign sales opportunities to the right sales reps.. The first phone call from a new prospective customer is not just a simple moment to jot down contact details; it's a chance to start the sales process by asking questions and listening to the customer's needs.

To arrive at our Custom Flavor Solutions for business and stay connected to what our customers want, we came up with a unique process called CreateIT ® — which puts our team in the consumer world from creation to delivery.

From the first day you call or email us, your WingSpan customer service representative will work with you to define your vision for your book - cover, interior layout, available options - and to address any questions or concerns you may have about your book or the process.

Unlocking process: «As of November 28, customers who have already purchased locked devices from SaskTel can request their unlock code at any SaskTel Store or Authorized Dealer, by calling 1 -800-SASKTEL or online, via our SaskTel Support chat, free of charge.»

From the Settings app, users can either text or call the help desk, and even share their screen with the customer assistant when walking through processes step by step.

Process customer payments by cash, check, debit cards and credit cards Answer telephone calls from customers inquiring about merchandise in the store Process customer returns and manage exchanges Rotate merchandise, organize and restock shelves Assist managers to reach deadlines on certain store projects Prepare legal documents and reports for court Read and translate reports with 99 % accuracy Data entry with 99 % accuracy Organize legal documents and put them in filing system Communicate with attorneys about discrepancies in data.

Answering telephone and screening / directing calls; taking and relaying messages; greeting persons entering corporate office; handling difficult questions from the public and customers; providing general administrative and clerical support including heavy filing; receiving and sorting mail and deliveries; and processing accounts receivable payments.

From handling multi-line phone systems and screening / forwarding calls to scheduling appointments and providing outstanding customer service, I excel at prioritizing tasks, collaborating with peers and management teams, and adhering to internal processes and procedures.

These professionals are meant to handle most of the legwork of an executive department and handle duties ranging from receiving clients to answering and making calls to customers, helping the senior assistant in paperwork process and so on.

Process all new orders, change orders, cancellations, quotes and other order related request from customer daily via email, fax or phone calls

• Serve as first point of contact by assisting customers, vendors and visitors • Answer, screen and direct calls appropriately • Manage badges for visitors • Issue and maintain door cards • Report repairs and maintenance to appropriate personnel • Communicate with maintenance staff in order to keep premises neat and clean • Process incoming and outgoing mail • Address queries from customers

Process detailed reporting for major internal and external customers providing KPI's, averages, call volume, workforce, trends and performance effectiveness; reports and graphs created in Excel from data originating in CRM, SAP Business objects and telephony platforms.

Will be responsible for handling calls, pre-screening requests from potential customers, resolving customer issues, scheduling meetings, conducting research, compiling & processing reports, and maintaining files.

Administrative Assistant Responsibilities: • Answering & Screening Telephone Calls for several different companies (Experience with multi-line phone system a must) • Great Customer Skills (Can Do Attitude) • Mail Distribution, Process Postage and Deliveries • Photocopying and Filing for clients • Conference Room Scheduling for clients • Word Processing for clients • Handling requests from clients

Responsibilities include handling inbound calls from producers & clients, answering questions related to life or annuity products, providing excellent customer service, and processing transactions.

The Pharmacy Technician I primary responsibility is to process and fill prescriptions from intake to order completion, answering incoming and completing outbound calls to / from patients, physicians, pharmacies while ensuring a high level of customer service and maximized productivity.

Create Resume Judy Jones 100 Broadway LaneNew Parkland, CA, 91010Cell: [phone] [email protected] Professional Summary Responsible and dedicated Call Center Representative trained in answering phones, processing orders and handling questions and complaints from customers.

• Build and implement an effective and efficient territory sales plan for assigned territory • Ascertain that self and company sales targets are met on a consistent basis and ensure that any constraints are communicated to the territory sales manager • Plan and execute local educational and sales events in a bid to augment business and help deliver budgeted sales goals • Track leads and opportunities and perform marketing and follow up duties to convince customers to open individual and business accounts with the company • Support regional managers in achieving defined goals for territory, region and assigned channels • Drive sales and growth of all portfolios and develop and maintain positive customer relations, along with promoting customer intimacy • Develop and plan sales strategies to achieve required sales results and handle new business development activities using avenues such as cold calling • Perform market research to determine competitive advantage and report both competitor and customer activities in the field • Assist regional managers in planning, forecasting and managing assigned sales territories • Provide essential feedback reports to the regional manager regarding customer contacts and sales processes from distributors within the territory

Responsible and dedicated Call Center Representative trained in answering phones, processing orders and handling questions and complaints from customers.

• Assigned tasks, supervised and reported fiscal / personnel status to the management • Assumed a lead role in coordinating meetings and events with multiple managers / offices • Collaborated inter-departmental communication & resourcefully met deliverable deadlines and accomplished tasks • Collected cash transmittals from various county departments, issued receipts, made necessary deposits and prepared entries to be recorded into the financial MIS • Competently did support work for the senior managers, performing highly complex administrative functions • Conducted admin related research & maintained expense reports • Coordinated activities across numerous business groups, providing support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related to customers

This includes but is not limited to: Monitor the Customer Services Inbox and taking incoming call in regards to problems and defects Receive and log the results of all telephone calls and emails from Customers Ensure the preparation and issue of the weekly defects report Liaise with all relevant staff required and plan accordingly to get defects fixed Extensive diary management and planning Route planning and logistics Provide feedback to the technical department in relation to defective materials etc Ensure the correct allocation of work to the contractors to fix issues that have arisen Balance and co-ordinate schedules Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theirCustomers Ensure the preparation and issue of the weekly defects report Liaise with all relevant staff required and plan accordingly to get defects fixed Extensive diary management and planning Route planning and logistics Provide feedback to the technical department in relation to defective materials etc Ensure the correct allocation of work to the contractors to fix issues that have arisen Balance and co-ordinate schedules Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theircustomers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theircustomers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theircustomers» expectations and help them with every step of their journey.

• Assist physician in exam rooms • Escort patients to exam rooms, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information • Ensure all related reports, labs and information is filed is available in patients» medical records prior to their appointment • Take telephone messages and provide feedback and answers to patient / physician / pharmacy calls • Triage and process messages from patients and front office staff to physicians and physician assistants • Prior Authorizations Knowledge Medical assistants must have knowledge of: • Healthcare field and medical specialty • Medical terminology • Knowledge of EHRs (if applicable) Requirements • Exceptional customer service and phone etiquette • Ability to maintain effective and organized systems to ensure timely patient flow • The ability to perform phlebotomy and administer injections • High school diploma • Medical assistant certification

Job Summary: Responsible for answering, processing, and documenting all calls from customers and representatives.

Position responsibilities include accepting calls from customers, answering questions, resolving issues, processing transactions, and providing excellent customer service.

Areas of Expertise Sales Development Customer ServiceCall Center Management Process Improvement Operations Management P&L Administration Project Management Total Quality Management Training & Development Labor Relations Professional Highlights * Built a Call Center from ground up generating sales of $ 15.6 M in first 8 months of operation * Generated $ 3.5 M in new revenue over four months by establishing a new inbound call ceCall Center from ground up generating sales of $ 15.6 M in first 8 months of operation * Generated $ 3.5 M in new revenue over four months by establishing a new inbound call cecall cen...

to incoming calls from current patients and prescribers» offices, as primary representative, to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships that yield loyalty.

• Processed incoming calls and ensured appropriate customer issues were escalated using established procedure with quick resolution using chat, e-mail, message boards, phone, etc. • Provided phone support regarding inquiries concerning pain clinic care from referring Physicians, patients, or patient's representatives and diligently worked to convert prospects into patients.

ContractXchange (Canada & US) 11/2006 — Present Research Assistant • Received and processed service - based calls for Fortune 500 companies in Canada, earning a promotion from Rank 3 to Rank 1 in less than four months • Utilized clerical skills including spreadsheet management, data entry, and daily activity update submissions, as well as apply an exceptional attitude to provide excellent customer service as a contractual worker • Interacted with customers via e-mail, telephone, and live support from websites • Relayed requested and important information specific to credit cards while providing resolution for critical customer issues • Promote and cross-sold to increase company revenue, drawing upon a strong comfort level with technology

Financial Services Specialist — Duties & Responsibilities Recruit, train, and direct customer service, sales, and administrative personnel ensuring profitable operations Study internal literature to become an expert on products and services Develop and manage varied financial portfolios for more than fifty clients Generate record sales of financial products through cold calling, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Build and strengthen relationships with small business clients through effective client service Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources department through benefit administration and performance evaluations Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity

Qwest Corporation, Phoenix • AZ 2002 — 2004 Center Sales & Service Associate Received inbound calls from customers throughout the country, using various computer systems simultaneously to process service orders.

Hershey Entertainment and Resorts Company, Hershey, PA VICE-PRESIDENT OF SALES 2004 - 2009 Functioned as Senior Officer in conjunction with six VPs including finance, general counsel, human resources, marketing, entertainment division, and resort division Directed sales and marketing operations of three divisions involving two hotels, theme park, 10,000 seat arena, corporate sponsorships, hockey sales and luxury suites, and premium / club seating Reported directly to the CEO and collaborate with core operational departments Designed sales compensation commission plan for each division Administered and streamlined annual budget process for sales divisions Evaluated, reviewed, and monitored capital budgets and projects Executed company - wide site inspection form and procedures ensuring consistent management of clients; implement sales training program for all sales managers Key Accomplishments: Successfully achieved record revenue for each sales division from 2005 to 2007 with annual sales revenue of $ 350 million and more than $ 300 million in invested capital Integrated and improved sales call center facilitating one stop shopping for the customers Played a key role in the launching of marketing partnership with Air Marketing Instituted advisory boards for all divisions with focus groups on key feeder markets Successfully created the first North American MPI Chapter in more than 5 years, Mid-Penn MPI