Key Achievements • Initiated a city wide campaign for ensuring inculcation of civic sense among individuals • Handled and
processed citizen complaints on timely basis which decreased backlog by 40 %
Not exact matches
While the new approach would make it easier for
citizens to complain without having to repeatedly fly to Ireland, for example — as in the case of serial Facebook complainant Max Schrems — they say it also would slow down the
complaint process and over-complicate matters for the Internet companies.
However the new data transfer mechanism has drawn criticism from the start, such as for lacking adequate privacy safeguards, and for the complexity of
complaint processes it provides EU
citizens seeking redress from a US company.
The Public Advocate, or the Chief Ombudsman, is responsible for presiding over City Council meetings and
processing and investigating
citizen complaints.
Among
Citizens Union's proposals are: independent budgeting for JCOPE; investing in database resources and information technology; an open
process of personnel selection; making internal workings public and transparent; improving the
process of financial disclosure reporting by coordinating with different agencies; reducing response time to
complaints; and improved guidance of grassroots lobbying to ensure ethics compliance.