RESPONSIBILITIES: Answer phones in professional and courteous manner and direct calls to the appropriate associate Retrieve messages from voicemail and forward to appropriate department Open and sort incoming mail Sort and
process outgoing mail using Pitney Bowes postage machine Greet visitors and welcomes visitors and notifies company employee about the
arrival Maintains security by following visitor policy, monitoring guestbook and issuing visitor badges Maintains a safe and clean reception area Support
guests and event management with catering, hotel and travel bookings Orders office supplies and maintain supply cabinet Update information in various spreadsheets Update slides on site monitor Provides general office support with a variety of clerical activities and related tasks REQUIRED EXPERIENCE: 2 - 4 years Receptionist experience preferred Excellent communication skills; written and verbal Attention to detail, accuracy and consistent quality Computer skills in Microsoft Office (Word, Excel, Power Point), SAP preferred Able to use established guidelines to perform job function Demonstrate ability to manage time, complete detailed task and handle multiple tasks simultaneously EDUCATION: Accredited High School Diploma / GED WORK HOURS: 1st Shift Full - Time
Essential Duties · To welcome and serve all
guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all
guest compliments, comments, observations and complaints in a timely and effective manner, achieving
guest satisfaction · To reserve, register and check out
guests completely and accurately, following the procedures and policies set up for this
process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of
guest history · To
process credit card authorizations for each
guest upon
arrival and as needed during stay · To accurately post charges to group,
guest, member and house accounts when necessary · To forward messages to departments with regards to
guest requests and expectations and to follow up on requests with the
guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each
guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make,
process and mail gift certificates · To run nightly audit and separate
guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics,
processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
May 2008 — Jun 2009 Colwen Hotel — Worcester, MA Front Desk Clerk • Greeted all
guests upon
arrival and ensured a fast and professional check - in
process • Handled incoming calls through PBX console • Reviewed accounts and charges with
guests in the check out procedure • Verified customer's identification and credit for stay • Assigned room keys • Answered inquiries related to hotel services and amenities • Took messages and ensured their quick delivery