Sentences with phrase «professional business operations manager»

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We use the most detailed available private - sector comparison group, «management, professional, and related,» a category that includes business and financial managers, operations specialists, accountants and auditors, computer programmers and analysts, engineers, lawyers, physicians, and nurses.

The Colorado League of Charter Schools offers its members a variety of resources for school operations teams, business managers, I.T. professionals and administrators.

ADMINISTRATIVE PROFESSIONAL Multi-faceted, efficient, and reliable administrative professional with 10 + years of experience supporting executives, sales personnel, and managers to improve internal operations for smallPROFESSIONAL Multi-faceted, efficient, and reliable administrative professional with 10 + years of experience supporting executives, sales personnel, and managers to improve internal operations for smallprofessional with 10 + years of experience supporting executives, sales personnel, and managers to improve internal operations for small businesses.

It is becoming more and more clear that in information technology managers are not only people capable of administrating a department and a staff and are experts in computers, but that they are also business professionals, capable of assessing business needs and advising business operations and procedures.

If you are a project manager, business manager, seasoned managers, and others working in a retail, hotel, telecom operations, banking, and manufacturing, you ought to help yourself standout in your resume through hiring a resume writing service that will deal with your resume creation in the most professional way possible.

PROFESSIONAL EXPERIENCE General Manager — Regus Management Group, New York, NY 2010 to Present Oversee all business operations for one of the largest Regus locations on the Eastern Seaboard, in the heart of Time Square in New York City.

Harvest Inn • St. Helena, CA 1983 — 1992 General Manager Developed the general business and marketing plans, and directed all operations of a premium Napa Valley Hotel serving elite clientele including national celebrities, professional athletes, and public figures.

People from all backgrounds seeking part time or full time opportunities in the following areas are encouraged to inquire about our program: sales, customer service, part time, manager, accounting, clerical, management, computer, engineer, human resources, driver, security, administrative assistant, purchasing, medical, administrative, receptionist, retail, maintenance, warehouse, education, finance, director, telecommunications, real estate, engineering, insurance, data entry, project manager, information technology, part time, printing, technician, legal, automotive, teacher, winter, banking, analyst, nursing, restaurant, controller, network, environmental, nurse, design, quality, safety, secretary, office, assistant, hotel, accountant, vice president, medical assistant, transportation, supervisor, general, advertising, writer, social services, java, all, graphic, mba, holiday, office manager, communications, sales manager, admin, mortgage, social work, training, cms, attorney, research, payroll, oracle, executive assistant, paralegal, courier post, drivers, pharmaceutical, operations, president, web, Rn, law enforcement, autocad, health care, executive, food, production, chef, cad, project management, tax, auto, editor, hospitality, hvac, pharmaceutical sales, it, collections, Spanish, unix, are buyer, facilities, professional, mechanical, bartender, help desk, travel, logistics, call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching, counselor, chemist, plant manager, photography, bookkeeper, medical sales, electrical engineer, health, trader, bilingual, business analyst, recruiter, cfo, accounts payable, sports, cashier, financial, music, social worker, publishing, project, support, business development, lpn, welder, clerk, technical, quality assurance, government, distribution, secretarial, sales management, mental health, nanny, child care, registered nurse, cna, Japanese, technical support, administration, property manager, cook, shipping, pharmacy, coordinator, entertainment.

As an experienced business and engineering professional and manager, I combine more than 20 years experience in operations, industrial facilities management, and manufacturing process and product development, with a solid understanding of business practices including business project economic evaluation and management.

Eager to apply strategies and initiatives to improve organizational performance as a BPO / Call Center Operations Manager; a consummate professional with a wealth of experience in business operations, call center management, and running multiple client and vendor relationships in both domestic and off -...

SUMMARY: * Project / Program Manager & experienced management consultant with extensive background in information technology, internal audit for IT / Finance controls & business process reengineering * Provides technology management and professional services support for product development application support, IT operations, COSO, ITIL & COBIT SOX program controls, finance operations audit, project management office, systems...

PROFESSIONAL EXPERIENCE Prudential Rubloff, Chicago • IL 2009 — Present Team Manager Provide overall management and business operations oversight for real estate marketing team of 7 realtors consistently maintaining more than $ 10 million in annual sales.

Results - focused professional with over 15 years of experience directing day - to - day operations, managing personal book of business and working with institutional and retail high net - worth money managers independent broker dealer, CFP's and stock brokers.

PROFESSIONAL SUMMARY 28 years» experience in the Restaurant and Hospitality industry with a special focus on the business, from the kitchen to the front of the house in restaurant and hotel management Versatile portfolio of experience from business owner for 10 years, multiple General Manager positions in diverse settings such as Catering operation, Four stars Restaurant, Hotel F&B department and Casino F&B department.

SUMMARY Accomplished APICS - CPIM and PMP certified Senior Project and Portfolio Manager Professional with a demonstrated ability to manage cross-functional teams negotiate business terms and direct operations at the regional and global level in a high tech Fortune 20 global environment.

Professional Summary Responsible Office Manager versed in running efficient daily business operation...

PROFESSIONAL EXPERIENCE Hertz Rent A Car / Hertz Corp., Nanuet / Manhattan • NY 2005 — 2011 Location Manager Provided Business Management oversight and daily operations and planning initiatives for numerous small branches that exceeded targeted sales (leading the NY zone) with $ 1.2 MM in annual revenue.

PROFESSIONAL EXPERIENCE RadioShack, Charlotte • NC 2010 — 2012 District Manager Directed all business operations for 22 retail locations in five markets, and managed operational compliance and developed and reviewed all budgets.

Qualifications for SENIOR - Level Business Development Manager DRIVE SUCCESS TO CLOSE BUSINESS Professional, experienced closer with international and domestic sales, business development, sales management and operations expBusiness Development Manager DRIVE SUCCESS TO CLOSE BUSINESS Professional, experienced closer with international and domestic sales, business development, sales management and operations expBUSINESS Professional, experienced closer with international and domestic sales, business development, sales management and operations expbusiness development, sales management and operations experience.

PROFESSIONAL EXPERIENCE RJM's Moving Services, City • NY 2010 Assistant Manager Provided business operations assistance with all facets of sales and business development for high volume moving company.

BUSINESS DEVELOPMENT MANAGER MARKETING SALES OPERATIONS Accomplished Business Development and Operations professional with significant achievements in sales leadership, revenue generation, marketing strategies, and businessBUSINESS DEVELOPMENT MANAGER MARKETING SALES OPERATIONS Accomplished Business Development and Operations professional with significant achievements in sales leadership, revenue generation, marketing strategies, and businessBusiness Development and Operations professional with significant achievements in sales leadership, revenue generation, marketing strategies, and businessbusiness growth.

SUMMARY A C - level Sales and General Manager Professional with extensive experience in business development, identifying and developing new markets, overcoming pricing pressure through innovative marketing and directing the operations of a business units for profit.

Professional Duties & Responsibilities Supervised administrative support team ensuring effective and efficient operations Trained new associates in daily operations, claim processing, and company policies Oversaw invoicing, branch claims, liability reports, and company checking account Investigated off site damage reports and provided claim process recommendations Analyzed processes and introduced plan to reduce claims and increase efficiency Directed and oversaw company special events from conception to implementation Managed calendars for Chief Operations Officer, General Manager, and sales team Provided excellent customer service ensuring client satisfaction and repeat business Maintained customer information database guaranteeing organized client information Opened new client accounts and upgraded existing services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished as needed Served as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and customer service in a retail setting

Professional Experience TIAA - CREF (New York, NY) 3/2006 — 7/2010 Institutional Client Relationship Manager • Administered retirement plan benefits ensuring accurate, timely, and legally compliant operations • Hired, trained, and supervised junior financial services staff • Proficient in interpretation and application of IRS, ERISA, and related regulatory schemes • Created and implemented client training program to ensure understanding of company products • Assisted external auditors guaranteeing comprehensive and accurate analysis of business health • Prepared and presented annual benefits report to CFO, senior leadership, and benefits staff • Represented company at industry events, product demonstrations, and annual benefit fairs • Provided exceptional customer service resulting in client satisfaction and repeat business

Professional Experience United Media — a division of E.W. Scripps (New York, NY) 1988 — 2011 SVP / General Manager — Syndication & Web (2002 — Present) • Outline financial and strategic direction of business operations, directing all aspects of syndication division including sales, editorial, web, customer service, administration and production • Identify, develop and launch unique, valuable IP created by artists, writers and producers, including Dilbert and Big Nate • Negotiate client, talent, licensing and vendor agreements, working closely with in - house and external legal teams • Develop pricing strategies, competitor and market analysis, marketing and business plans for over 200 properties • Manage key talent relationships with IP including Charles Schulz / Peanuts, Scott Adams / Dilbert and Gemstar • Oversee and direct content for first and largest consumer - facing website in industry, comics.com, developing subscription and ad - based models and creating new features including e-commerce, widgets, RSS feeds and animations • Increase revenues, manage expenses, streamline workflows and create team environment to increase productivity, consistently exceeding profitability goals within a declining market segment

Office Manager — Duties & Responsibilities Manage office operations for a variety of businesses and not for profit institutions Serve as trusted advisor to senior leadership and member of various advisory committees Train and supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and strengthen professional relationships with clients, partners, vendors, and senior leadership Set and strictly enforce departmental budgets and project timelines ensuring efficient operations Create and oversee various fundraisers including all logistics, staffing, and marketing Design and implement employee development curriculum enhancing team morale and skill sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity

IT Project Manager — Professional Highlights Serve multinational corporations in a variety of technology based strategic planning and administration roles Offer expertise as a consultant, programmer, engineer, business analyst, and database administrator Lead technology projects for NASA, U.S. Customs, American Express, and General Electric Design and implement reporting, customer service, marketing, sales, and financial management software Responsible for network and database design, administration, and security Oversee enterprise - wide hardware and software upgrades resulting in increased efficiency Minimize operational and manpower costs through effective technology solutions Serve as forecast budget analyst for Joint Project Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and integrity

Operations Manager — Duties & Responsibilities Oversee organizational engineering initiatives aligning business resources and processes with organizational goals Identify and close knowledge, skill, process, and resource gaps with appropriate, sustainable solutions Train clients for sustainable change, meaningful innovation, increased engagement, and alignment with organizational goals Serve as an integral member of sales and marketing team, presenting technical information to 100 + customers worldwide Technical expert for the world's largest producer of anti-dandruff shampoo, an account providing 80 % + of biocide revenue Direct product development research and communicate technical product attributes to customers Design and implement the Quality Department, including all policies, processes, training, and client communications Champion quality process initiatives globally while managing team of 14 professional and support employees Manage global quality in product innovation, including working with internal product development teams Mentor junior team members and peers in quality processes ensuring the highest standards for company endeavors Serve as executive director of the global R&D operation for Kemin Food Technologies Oversee research and quality laboratory personnel in the US, Europe, Singapore, China, and India.

Great Atlantic Capital (Hackensack, NJ) 07/2006 — 06/2008 Regional Manager • Oversee business development of new leases and loans in the tri state area • Lead company sales from $ 5 million to $ 150 million through effective management tactics • Design and implement highly profitable marketing, sales, and customer service programs • Train team members in industry best practices and corporate policies and procedures • Generate new business through referrals, effective marketing, and other tactics • Oversee daily activities ensuring cost effective, profitable, and professional operations

Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple establishments Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Perform administrative duties such as data entry, filing, faxing, and phones as needed Fluent in Albanian, English, and Spanish.

Professional Experience DST Health Solutions (Southfield, MI) 2005 — 2012 Business Development Manager (2010 — 2012) • Responsible for the development of strategic sales initiatives and the generation of more than $ 4 million in annual revenue • Managed client accounts providing exemplary customer service resulting in client satisfaction and loyalty • Trained junior team members in sales and customer service best practices • Oversaw daily operations ensuring a cost effective, efficient, and effective practices • Consistently exceeded sales projections and quotas

Professional Experience Metroplex Control Systems (Dallas, TX) 2006 — Present Acting Operations Manager • Oversaw all daily operational aspects of fire alarm installation and repair company • Directed office and field staff ensuring profitable and professional operations • Maintained and managed budget, payroll, employee scheduling, hiring, and termination • Trained junior team members in installation, maintenance, and repair of fire systems • Generated significant new and repeat business through networking and other sales tactics • Coordinated projects with architects, engineers, contractors, and inspectors • Ensured timely and cost - effective completion of aProfessional Experience Metroplex Control Systems (Dallas, TX) 2006 — Present Acting Operations Manager • Oversaw all daily operational aspects of fire alarm installation and repair company • Directed office and field staff ensuring profitable and professional operations • Maintained and managed budget, payroll, employee scheduling, hiring, and termination • Trained junior team members in installation, maintenance, and repair of fire systems • Generated significant new and repeat business through networking and other sales tactics • Coordinated projects with architects, engineers, contractors, and inspectors • Ensured timely and cost - effective completion of aprofessional operations • Maintained and managed budget, payroll, employee scheduling, hiring, and termination • Trained junior team members in installation, maintenance, and repair of fire systems • Generated significant new and repeat business through networking and other sales tactics • Coordinated projects with architects, engineers, contractors, and inspectors • Ensured timely and cost - effective completion of all contracts

Professional Experience MassMutual Financial Group (Enfield, CT) 2008 — 2010 Support Technician • Assigned new business applications to customers in timely and efficient manner • Assisted case managers with conversions, IPR options, and policy changes • Oversaw internal audits ensuring professional, and profitable operations • Provided excellent customer support resulting in client satisfaction and repeat business • Proficient in WinRisk, Polaris, & F.R.A.T. (functional re-organizational assignment tool) • Offered additional administrative and technical support to sales and manaProfessional Experience MassMutual Financial Group (Enfield, CT) 2008 — 2010 Support Technician • Assigned new business applications to customers in timely and efficient manner • Assisted case managers with conversions, IPR options, and policy changes • Oversaw internal audits ensuring professional, and profitable operations • Provided excellent customer support resulting in client satisfaction and repeat business • Proficient in WinRisk, Polaris, & F.R.A.T. (functional re-organizational assignment tool) • Offered additional administrative and technical support to sales and manaprofessional, and profitable operations • Provided excellent customer support resulting in client satisfaction and repeat business • Proficient in WinRisk, Polaris, & F.R.A.T. (functional re-organizational assignment tool) • Offered additional administrative and technical support to sales and management teams

Professional Duties & Responsibilities Served as office manager ensuring effective, efficient, and profitable operations Recruited, trained, and supervised administrative personnel and salon talent Responsible for accounting, billing, payroll, and inventory management Directed marketing and advertising resulting in significant sales and brand awareness Negotiated contracts with vendors, partners, and clients Oversaw compliance with all applicable health and safety regulations Designed and implemented employee development program to increase team skill sets Utilized employee recognition program to boost morale and dedication to company goals Provided excellent customer service ensuring client satisfaction and repeat business Performed additional administrative duties including faxes, photocopying, and filing Conducted all responsibilities in courteous, polite, and positive manner

Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple locations Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales by 5 % each year through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Completed management training program through Fatburger corporate university Certified in ServeSafe food handling procedures Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent brand with positivity, dedication, and professionalism

Office Depot (Toronto, Ontario; Kelowna, BC; Atlanta, GA) 4/1998 — 12/2005 General Manager • Held responsibility for all operations, profitability and cost management functions of a retail store • Created a motivating sales culture by setting goals and benchmarks to monitor and promote sales performance while generating and implementing innovative and impactful marketing ideas within local markets • Hired, trained and mentored key people in both managerial and sales positions, promoting professional conduct at all levels • Participated in the business community through network group memberships and Chamber of Commerce events

Professional Experience Motorola Solutions, Inc. (Schaumburg, IL) 1997 — Present IT Manager, Global Engineering Core Operations (02/2010 — Present) • Serve as Application and Infrastructure Support Manager for Global Engineering Tools • Set and strictly adhere to departmental budgets and timelines ensuring cost effective and efficient operations • Implement staff development activities for the Engineering Core Operations team • Create an atmosphere of respect and dedication to corporate goals and long term business development • Provide a competitive advantage for Motorola Solutions in support of the development environment • Deliver significant project cost - savings through effective strategic planning, personnel management, and resource application • Maintain information integrity through the development and implementation of data security measures • Build and strengthen professional relationships with vendors, clients, and partners • Oversee procurement and tracking of HW and SW assets per corporate policies anProfessional Experience Motorola Solutions, Inc. (Schaumburg, IL) 1997 — Present IT Manager, Global Engineering Core Operations (02/2010 — Present) • Serve as Application and Infrastructure Support Manager for Global Engineering Tools • Set and strictly adhere to departmental budgets and timelines ensuring cost effective and efficient operations • Implement staff development activities for the Engineering Core Operations team • Create an atmosphere of respect and dedication to corporate goals and long term business development • Provide a competitive advantage for Motorola Solutions in support of the development environment • Deliver significant project cost - savings through effective strategic planning, personnel management, and resource application • Maintain information integrity through the development and implementation of data security measures • Build and strengthen professional relationships with vendors, clients, and partners • Oversee procurement and tracking of HW and SW assets per corporate policies anprofessional relationships with vendors, clients, and partners • Oversee procurement and tracking of HW and SW assets per corporate policies and procedures

Senior Business Analyst (Ingenix Division)(1999 — 2000) • Manage health plan decision support and regulatory projects ensuring professional and cost effective operations • Reduce regulatory project implementation time by 50 % by proactively defining processes and documentations • Conduct business requirements workshops and presented results to Senior Management • Achieve 100 % on - time project delivery rate setting the standard for project managers • Function as subject matter expert for regulatory reporting affecting revenue of $ 11Business Analyst (Ingenix Division)(1999 — 2000) • Manage health plan decision support and regulatory projects ensuring professional and cost effective operations • Reduce regulatory project implementation time by 50 % by proactively defining processes and documentations • Conduct business requirements workshops and presented results to Senior Management • Achieve 100 % on - time project delivery rate setting the standard for project managers • Function as subject matter expert for regulatory reporting affecting revenue of $ 11business requirements workshops and presented results to Senior Management • Achieve 100 % on - time project delivery rate setting the standard for project managers • Function as subject matter expert for regulatory reporting affecting revenue of $ 11 million

Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operations of purchasing, inventory, and shipping departments across multiple industries Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and schedules Responsible for product inventory and office supplies ordering replacements as needed Research products and negotiate cost effective purchasing agreements Oversee shipping and receiving utilizing UPS, DHL, FedEx, and others Build and maintain information database regarding all shipments, purchases, and related information Strengthen professional relationships with coworkers, customers, and business partners Provide exceptional customer service resulting in repeat business Develop proficiencies in office equipment repair and maintenance Study internal literature to become an expert on products and services Provide administrative support including data entry, IT support, and other tasks as needed Represent company brand with poise, integrity, and positivity

Professional Experience CareConnections (San Francisco, CA) 2008 — Present Business Operations Manager • Manage all operational functions for a home health care placement agency, securing all placements for San Francisco, South Bay, East Bay, and Peninsula territories • Perform duties and responsibilities as at prior role, including the management of marketing, HR, administration, finance, legal, and service aspects of daily corporate operations

Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all aspects of Evanston branch including daily operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations

Sales Manager — Duties & Responsibilities Provide customer service and administrative support across a variety of industries Represent company brand with poise, integrity, and positivity Resolve customer service inquiries in a timely and professional manner Deliver exceptional service resulting in client satisfaction and repeat business Generate significant product sales through networking, referrals, and other tactics Study internal literature to become an expert on company products and services Responsible for official correspondence including letters, emails, telephones, and reception Coordinate meetings, travel arrangement, and special events for senior leadership Assist accounting department with purchasing, billing, and payment collection Direct mailroom operations ensuring accurate and timely shipping and receiving Build and strengthen relationships with key clients, partners, vendors, and coworkers Manage security surveillance ensuring safety of personnel and company assets Oversee office and salon inventory ordering supplies as needed Create a welcoming, clean, and uplifting environment for clients and peers Provide additional support such as data entry and recordkeeping

Midwest Steel Blanking (Lombard, IL) 07/2004 — 08/2008 Director of Operations • Oversaw daily operations and management of 40 employees including 2 project managers • Served as an advisor to the President on all critical and strategic issues • Led presentations to banks, governmental agencies, potential investors, and large volume customers • Oversaw production, maintenance, quality control, and all other dealings with all outside vendors • Negotiated all insurance policies and contracts concerning account receivables and insurance related claims • Developed the ISO 9000 quality manual and OSHA safety awareness programs, training, and documentation • Trained future managers of the company in professional skills, managerial decision making, and business communications • Designed and implemented a new inventory control systems for managing raw - material and finished - goods • Ensured cost control limiting the direct expenses incurred and indirect impacts such as inefficiencies, downtime, and waste • Over a 3 year period, reduced the account receivables insurance premium from $ 55K to $ 13K / year • Renegotiated all other insurance contracts for better coverage and reduced premiums by 20 % • Reduced «outside parts manufacturing» cost by 50 % • Maintained the cost of all supplies at the 2004 levels • Instituted production reporting and operational data analyses for decision making • Reduced down time by 60 %, overall operation's cost by 4.5 %, and scrap generation by 3 % • Developed ISO 9001 quality manuals and handled external annual audits • Introduced safety procedures and training programs

Program Manager — Duties & Responsibilities Maintain a strong technical knowledge of and passion for program mission, industry trends, and developments in field of independent living skills training Coordinate all logistical and organizational aspects of community, industry, and program - specific events, including schedules, donor functions, and other activities to support program goals Interact with program participants, staff members, and donors in a professional manner to improve the user experience and promote the development of quality giving and support relationships Act as a liaison between staff members, other members management, donors, and other interested parties to drive program growth and ensure long - term sustainability Perform needs - based issue and situational assessments to improve operational efficiency, cost reductions, and ensure participant satisfaction throughout the challenging learning process Present relevant information and instruction to program participants, providing thorough and effective explanation and demonstration to individuals of differing learning capacities Hire, supervise, and manage staff in a professional manner that drives efficiency, promotes safety, and utilizes each individual's strengths to the highest capacity to fulfill program mission Present relevant information and updates to program heads and stakeholders, including performance and giving reports Support leadership team to facilitate in efficient business and organizational operations, performing important administrative tasks and analytical assignments while addressing key issues

Professional Duties & Responsibilities Served as office manager and executive assistant ensuring effective and efficient operations Directed customer service department resulting in client satisfaction and repeat business Trained and supervised junior administrative support staff and customer service personnel Managed and streamlined company shipping, receiving, and documentation processes Decreased receiving errors, increased quality control, and improved client satisfaction levels Oversaw company inventory, replenishment, and tracking of supply usage Maintained confidential patient records ensuring accurate and easily accessible information Authored workman's compensation reports for main billing office Achieved highest proficiency rating for MPC code entering in 5 years Responsible for written correspondence, telephone system, and in person reception duties Scheduled patient appointments and handled patient intake procedures Performed additional administrative duties including faxing, photocopying, and filing Conducted all responsibilities in courteous, polite, and positive manner

IT Technician — Professional Highlights Serve as information technology technician and manager ensuring effective operations Train junior IT personnel in hardware, software, and networking troubleshooting Install, configure, and troubleshoot Windows and Mac applications Perform a variety of sales, customer service, and administrative duties Responsible for calling and retrieving medical records and other legal documents Obtain billing, medical, insurance, and employment records from medical facilities Participate in online legal interface with attorneys, paralegals, and clients Upload medical records to share drive and record results in excel database Consistently exceed computer and extended warranty sales goals Provide superior customer resulting in client satisfaction, repeat business, and referrals Perform all duties with positivity, professionalism, and integrity

Professional Duties & Responsibilities Served as operations manager for $ 7 billion wealth management firm Oversaw 75 employees and approximately 15,000 client accounts Restructured new account operations reducing expenses by $ 120,000 annually Implemented new procedures for trading, marketing, and new account operations increasing company efficiency by 200 % Processed new accounts, terminations, transfers, and account registration changes for individual taxable accounts, trusts, IRA's, pension plans, endowments, foundations, and Taft - Hartley plans Created and ran performance, tax, and cost basis reports Oversaw SEC compliance and performance reporting for numerous funds Generated significant new client accounts and provided quality customers service ensuring repeat business and customer satisfaction Created marketing and sales collateral for company presentations Assisted in creation of client relationship and project management software Aided Federal Department of the Treasury for money laundering in the Financial Crimes Enforcement Network

Professional Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for varied restaurants Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw assistant managers, hosts, waiters, and kitchen staff Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality product Ensured staff compliance with corporate food and beverage standards of excellence Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phonProfessional Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for varied restaurants Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw assistant managers, hosts, waiters, and kitchen staff Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality product Ensured staff compliance with corporate food and beverage standards of excellence Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phonprofessional food preparation equipment Recruited, trained, and oversaw assistant managers, hosts, waiters, and kitchen staff Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality product Ensured staff compliance with corporate food and beverage standards of excellence Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed

Professional Experience US Concepts / Diageo (City, ST) 10/2006 — Present NJ Event Manager • Direct staff of 215 employees in the execution of more than 2,200 corporate events annually • Responsible for high profile clientele for the largest liquor distributor in the United States • Set and strictly adhere to project timelines and budgets ensuring professional and profitable operations • Build and strengthen professional relationships with clients and industry leaders • Generate significant business through networking, referrals, and other tactics • Author and present reports concerning budgets, market activity, program adjustments, and other data • Oversee event logistics, materials, finances, and personnel from conception to completion • Perform all duties with positivity aProfessional Experience US Concepts / Diageo (City, ST) 10/2006 — Present NJ Event Manager • Direct staff of 215 employees in the execution of more than 2,200 corporate events annually • Responsible for high profile clientele for the largest liquor distributor in the United States • Set and strictly adhere to project timelines and budgets ensuring professional and profitable operations • Build and strengthen professional relationships with clients and industry leaders • Generate significant business through networking, referrals, and other tactics • Author and present reports concerning budgets, market activity, program adjustments, and other data • Oversee event logistics, materials, finances, and personnel from conception to completion • Perform all duties with positivity aprofessional and profitable operations • Build and strengthen professional relationships with clients and industry leaders • Generate significant business through networking, referrals, and other tactics • Author and present reports concerning budgets, market activity, program adjustments, and other data • Oversee event logistics, materials, finances, and personnel from conception to completion • Perform all duties with positivity aprofessional relationships with clients and industry leaders • Generate significant business through networking, referrals, and other tactics • Author and present reports concerning budgets, market activity, program adjustments, and other data • Oversee event logistics, materials, finances, and personnel from conception to completion • Perform all duties with positivity and integrity