In order to build civic competence, students must be proficient in reading the texts that are prevalent in various disciplines of the social studies, and students must know how to apply a variety of literacy strategies for reading and writing social studies text
In order to build civic competence, students must be
proficient in reading the texts that are prevalent in various disciplines of the social studies, and students must know how to apply a variety of literacy strategies for reading and writing social studies text
in reading the texts that are prevalent
in various disciplines of the social studies, and students must know how to apply a variety of literacy strategies for reading and writing social studies text
in various
disciplines of the social studies, and students must know how to apply a
variety of literacy strategies for reading and writing social studies texts.
PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and
discipline employees, address complaints and resolve problems within the team * Assist
in the hiring process * Assist
in the preparation
of performance reviews * Deliver performance reviews
in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed
of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians
in a Call Center environment * Prior Authorization experience * Knowledge
of the Pharmacy Benefit Management and / or Health Insurance * Knowledge
of Call Center industry through work experience and as obtained through related courses *
Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups
of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation
of the department * Ability to interpret a
variety of instructions furnished
in written, oral, diagram or schedule form * Ability to maintain a high level
of consistency while working with team members * Ability to recognize the needs
of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style
of conflict resolution is best suited for a particular situation * Ability to determine the needs
of each individual team member and assist them
in achieving set goals * Demonstrate a clear understanding
of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.