Video: Educating Everybody's Children: Tape 1, Attitudes and Beliefs explains how understanding the needs
of students as individuals gives educators the basis for creating a school
culture that
promotes high expectations for all.
Front Desk Supervisor — Palm Tree Inn — Galveston, Texas — February 2015 to Present • Train employees to welcome, check in, and check out guests with patience and respect • Resolve guest concerns in accordance with hotel guidelines and policies for 178 - room establishment • Exceeded job requirements and
expectations, as evidenced by two promotions in two years • Greet and assist all VIP guests • Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor — Hadley Historical Hotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering
high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff
of 14 employees • Implemented and conducted weekly meetings for front desk team to
promote culture of inclusivity and communication for greater employee retention • Awarded Employee
of the Year in 2012 and 2013