IT Server Technician ITAC Solutions, Akron, OH 2/2009 — 5/2014 • Installed and maintained
computer systems such as
desktops and peripherals • Ascertained that both software and hardware were updated and installed
properly • Assisted in performing troubleshooting activities
on systems, ensuring that downtime was minimized • Provided users with information
on how to handle complex
computer commands • Provided support in creating user documentation and ensured that proper support logs were maintained