The
quality of the service was a little mixed
Whomever I was put in touch with struggled to understand that I couldn't provide proof of purchase or even a location of purchase since the unit was given to me
for review, and couldn't understand that the serial number wouldn't show up
for the same reason, which of course was again due to it being a test unit.However, once the ball was finally rolling I was put in contact with an extremely helpful person who used Team Viewer to examine the problem.
Some other updates included in version 5.6.0 are a password - protected live view available at video.nest.com (password can be shared with
whomever the user chooses,) 1080p support
for the Dropcam Pro, and automatic adjustments to video
quality.