Trusted team leader, trainer and mentor who improves program efficiencies and
quality service levels by implementing comprehensive training and management practices.
Worked to develop and / or implement network management tools and processes to improve the NOC capabilities and to ensure
quality service levels across all managed networks.
• Initiated customer relationship program, including client needs assessment and establishment
of quality service levels, along with the implementation of complaint resolution system.
My goal is to expand upon the great reputation and high -
quality service levels the company has set, and to become the undisputed source of solutions for brokerage companies during these exciting times of rapid industry innovation and change.»