Sentences with phrase «rates at a customer»

Attrition rates at customer contact centers in the Philippines have hovered between 26 and 33 percent in recent years, according to Towers Watson.

Not exact matches

Important factors that could cause actual results to differ materially from those reflected in such forward - looking statements and that should be considered in evaluating our outlook include, but are not limited to, the following: 1) our ability to continue to grow our business and execute our growth strategy, including the timing, execution, and profitability of new and maturing programs; 2) our ability to perform our obligations under our new and maturing commercial, business aircraft, and military development programs, and the related recurring production; 3) our ability to accurately estimate and manage performance, cost, and revenue under our contracts, including our ability to achieve certain cost reductions with respect to the B787 program; 4) margin pressures and the potential for additional forward losses on new and maturing programs; 5) our ability to accommodate, and the cost of accommodating, announced increases in the build rates of certain aircraft; 6) the effect on aircraft demand and build rates of changing customer preferences for business aircraft, including the effect of global economic conditions on the business aircraft market and expanding conflicts or political unrest in the Middle East or Asia; 7) customer cancellations or deferrals as a result of global economic uncertainty or otherwise; 8) the effect of economic conditions in the industries and markets in which we operate in the U.S. and globally and any changes therein, including fluctuations in foreign currency exchange rates; 9) the success and timely execution of key milestones such as the receipt of necessary regulatory approvals, including our ability to obtain in a timely fashion any required regulatory or other third party approvals for the consummation of our announced acquisition of Asco, and customer adherence to their announced schedules; 10) our ability to successfully negotiate, or re-negotiate, future pricing under our supply agreements with Boeing and our other customers; 11) our ability to enter into profitable supply arrangements with additional customers; 12) the ability of all parties to satisfy their performance requirements under existing supply contracts with our two major customers, Boeing and Airbus, and other customers, and the risk of nonpayment by such customers; 13) any adverse impact on Boeing's and Airbus» production of aircraft resulting from cancellations, deferrals, or reduced orders by their customers or from labor disputes, domestic or international hostilities, or acts of terrorism; 14) any adverse impact on the demand for air travel or our operations from the outbreak of diseases or epidemic or pandemic outbreaks; 15) our ability to avoid or recover from cyber-based or other security attacks, information technology failures, or other disruptions; 16) returns on pension plan assets and the impact of future discount rate changes on pension obligations; 17) our ability to borrow additional funds or refinance debt, including our ability to obtain the debt to finance the purchase price for our announced acquisition of Asco on favorable terms or at all; 18) competition from commercial aerospace original equipment manufacturers and other aerostructures suppliers; 19) the effect of governmental laws, such as U.S. export control laws and U.S. and foreign anti-bribery laws such as the Foreign Corrupt Practices Act and the United Kingdom Bribery Act, and environmental laws and agency regulations, both in the U.S. and abroad; 20) the effect of changes in tax law, such as the effect of The Tax Cuts and Jobs Act (the «TCJA») that was enacted on December 22, 2017, and changes to the interpretations of or guidance related thereto, and the Company's ability to accurately calculate and estimate the effect of such changes; 21) any reduction in our credit ratings; 22) our dependence on our suppliers, as well as the cost and availability of raw materials and purchased components; 23) our ability to recruit and retain a critical mass of highly - skilled employees and our relationships with the unions representing many of our employees; 24) spending by the U.S. and other governments on defense; 25) the possibility that our cash flows and our credit facility may not be adequate for our additional capital needs or for payment of interest on, and principal of, our indebtedness; 26) our exposure under our revolving credit facility to higher interest payments should interest rates increase substantially; 27) the effectiveness of any interest rate hedging programs; 28) the effectiveness of our internal control over financial reporting; 29) the outcome or impact of ongoing or future litigation, claims, and regulatory actions; 30) exposure to potential product liability and warranty claims; 31) our ability to effectively assess, manage and integrate acquisitions that we pursue, including our ability to successfully integrate the Asco business and generate synergies and other cost savings; 32) our ability to consummate our announced acquisition of Asco in a timely matter while avoiding any unexpected costs, charges, expenses, adverse changes to business relationships and other business disruptions for ourselves and Asco as a result of the acquisition; 33) our ability to continue selling certain receivables through our supplier financing program; 34) the risks of doing business internationally, including fluctuations in foreign current exchange rates, impositions of tariffs or embargoes, compliance with foreign laws, and domestic and foreign government policies; and 35) our ability to complete the proposed accelerated stock repurchase plan, among other things.

When you are using this strategy, you can look at the churn rate to see how many customers are continuing to use the product.

Customers continue to ditch their cable subscriptions at a rate that has to be freaking out the major U.S. cable companies.

As consumers, particularly those in the millennial age bracket (people born between 1977 and 2000) increasingly seek out alternative modes of healthcare delivery, such as telehealth, Oscar can direct its engaged customers to partner hospitals and clinics, driving up usage and revenue rates at these health systems.

Instead of keeping the money it doesn't need pay in claims, the company takes a fixed rate of its customers» premiums and donates any unclaimed money to charity at the end of the year.

Thanks to them, customers finally have a voice and do not hesitate to exercise this right at the minimum rate.

So if it can get customers to buy its currently offered 25 - months CD at 2.75 %, it locks in this source of funding for two years at a lower overall rate.

Walmart has been adding self checkout kiosks at some stores and increasing cash register staffing to speed up the checkout process, which had for years been a bete noire of many Walmart customers and a big drag on its customer service ratings.

Customers who post photos of themselves in frames are buying at twice the rate as those who don't, he says.

«These issues are going to weigh much more heavily on customers at the end of the day as far as how they would rate their overall experience with the airline.»

How I started thinking about this social marketplace idea was actually in looking at one of Yotpo's primary offerings, giving businesses and brands the ability to automatically ask customers for reviews following their purchases, with an email interface where customers can submit ratings, reviews and photos.

«In some of our markets the reality is that we haven't been changing at the same rate as customers» eating - out expectations — or more specifically, their expectations of us at McDonald's,» he said on the call.

He explains that investors in the region focus on business fundamentals: revenue, number of customers and profitability, whereas Silicon Valley will gamble on the potential of a tech business model, looking at the number of new customers and growth rate.

I have no doubt that we will continue to learn more and more together at an ever accelerating rate as we get more and more customers.»

In this new, rising - rate environment, customers are shunning refis, in part because so many folks already refinanced their homes at great prices.

Mail Lift, for instance, can hook into apps used at work and automatically send a handwritten note to customers, based on certain events (such as when an agent receives a five - star rating for stellar support).

They often suffer from both mental and physical health problems at a higher rate than workers in other industries as a result of their working conditions, which include operating under hard - nosed management practices and getting yelled at all day by irate customers.

Taco Bell reports the customer retention rate at the end of the campaign was a whopping 93 percent.

Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of acquired businesses into United Technologies» existing businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8) company and customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9) new business and investment opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined company, to retain and hire key personnel.

«If Tau has capital at reasonable rates, targeted at factories assembling garments, it will find qualified customers here.»

And if Dyson finds its product really is spreading germs at an unconscionable rate, then it will be duty - bound to stop selling the product, though surely the restaurants and public buildings that are the company's main customers will make that choice for them.

When customers figured out that they could cancel their Shoes4you subscriptions indirectly through their banks, rather than through the company — eliminating the charges, but still getting their shoes at the discounted membership rate — many did.

And customers acquired through this channel are retained at a 37 percent higher rate than those acquired through other means.

«We welcome any video provider that wishes to sponsor its content in the same «data free» way for AT&T Mobility customers and we'll do so on equal terms at our lowest wholesale rates,» Quinn said.

The new plans are subject to several limits, including all streaming video must be viewed at DVD - quality — not in higher resolutions — and customers that use more than 26 GB per line in a month could see their data rates cut to slow speeds.

«Despite the past quarter enjoying the strongest order flow in CVCheck's history, this was not at the expense of customer satisfaction rates which improved markedly.»

As a result, we saw customers churn at rates approaching 15 percent per month.

Assuming the average spend per visit at these businesses is around $ 20, the average customer lifetime value of a typical small business is only around $ 50, but for the businesses with the lowest monthly churn rates, it could be 10 times higher -; or $ 200.

Customers buy a certain number of hours per year and are able to fly at a set hourly rate.

While it's worthwhile to continue measuring email opening rates, click - throughs and website hits, make 2015 the year that you commit to taking a deeper look at your customer and prospect interactions.

We use happiness ratings at Wistia not to understand who's better than whom, but to learn from negative customer experiences so we can improve.

The team member with the lowest happiness rating might be god awful at their job... or they be the most willing to take on difficult cases and angry customers.

With customers switching brands at record low rates, the carriers are looking for new promotions to attract switchers.

You must make your promotion grab consumers but at the same time increase your potential conversion rate for repeat customers, says Dholakia.

Customers can then use Revolut's MasterCard to spend these funds abroad at the so - called interbank exchange rate.

With the bank's stock hitting new lows and customer service ratings in the gutter, it's time to take a hard look at what needs to happen to turn Bank of America around.

Using proprietary data collected by Restaurant Business and its sister research firm Technomic from 2016, we looked at nearly 100 of the largest US chains and rated them on three criteria we considered the most telling for all - around fast - food excellence: financial performance, customer satisfaction, and overall value.

And they realized that the use of the Tidepool software could reduce the device companies» customer churn rate by at least 1 %.

Sonnet eliminates that spread by selling currency to customers at its own buy rate; it then charges a single flat rate ($ 150 on wires worth more than $ 10,000; $ 75 on smaller transactions).

Ambron, the company's CEO, boasts of an 89 percent customer retention rate, because, unlike competitors, he says, customers at BrandYourself move between tiers of service as their needs change.

That in itself is useful, and can lead to better reputation and better organic search placement, higher organic search click - through rates, and probably even better conversion rates when potential customers arrive at your website.

These risks include, in no particular order, the following: the trends toward more high - definition, on - demand and anytime, anywhere video will not continue to develop at its current pace or will expire; the possibility that our products will not generate sales that are commensurate with our expectations or that our cost of revenue or operating expenses may exceed our expectations; the mix of products and services sold in various geographies and the effect it has on gross margins; delays or decreases in capital spending in the cable, satellite, telco, broadcast and media industries; customer concentration and consolidation; the impact of general economic conditions on our sales and operations; our ability to develop new and enhanced products in a timely manner and market acceptance of our new or existing products; losses of one or more key customers; risks associated with our international operations; exchange rate fluctuations of the currencies in which we conduct business; risks associated with our CableOS ™ and VOS ™ product solutions; dependence on market acceptance of various types of broadband services, on the adoption of new broadband technologies and on broadband industry trends; inventory management; the lack of timely availability of parts or raw materials necessary to produce our products; the impact of increases in the prices of raw materials and oil; the effect of competition, on both revenue and gross margins; difficulties associated with rapid technological changes in our markets; risks associated with unpredictable sales cycles; our dependence on contract manufacturers and sole or limited source suppliers; and the effect on our business of natural disasters.

Gallup has discovered links between employee engagement at the business - unit level and vital performance indicators, including customer ratings; higher profitability, productivity and quality (fewer defects); lower turnover; less absenteeism and shrinkage (i.e., theft); and fewer safety incidents.

If Uber wants to create the same kind of fan base and avoid scaring away new customers with bad - weather sticker shock, it should cap the amount riders pay at two or three times the normal rates, while still paying drivers whatever rates it needs to get them to come out onto the roads.

Because of the high rate of employee turnover at major mass retailers, customer service and personal detail has been lost.

Officials at the Bureau of Citizenship and Immigration Services maintain that the new phone system is working «quite well» and that the agency's monthly customer - service surveys show an average 80 percent satisfaction rate, spokesman Russ Knocke said.

Under existing VOS program designs, solar customers continue to purchase all of their electricity from the grid at the utility's retail rate and receive credit for the solar electricity exported to the grid at the approved VOS rate.

Stress, as defined by the Jobs Rated methodology, is determined by 11 factors: travel, deadlines, working in the public eye, competitiveness, physical demands, environmental conditions, hazards encountered, the life of oneself or others at risk, meeting and interacting with customers and / or the public, and the potential for job growth.

This is why the deal makes so much sense: AOL provides the technology to target individuals instead of content, and Verizon the ability to track those individuals — at least the over 100 million customers they already have — at arguably a deeper level than anyone else in digital advertising (for non-Verizon customers, AOL's ad platform is still useful, albeit not as targeted; rates would be commensurately lower).