I apologize if I'm beginning to sound like Ralph Nader on my personal finance blog... apparently, I'm not the only person with
a recent airline customer service complaint...
Not exact matches
United
Airlines»
recent press shows the looming shadow one negative
customer service can cast over your brand.
Gary Kennedy, former American
Airlines general counsel, provides his thoughts on recent customer service problems to plague a
Airlines general counsel, provides his thoughts on
recent customer service problems to plague
airlinesairlines.
A
recent study on easing anxiety for stressed - out
customers looked at «high - emotion services» (the purchase of a new home or car, computer repair or
airline travel, for example) that elicit intense feelings even before the product is purchased or the service begins.
Airlines»
customer service practices have come under fire in
recent months, and just last year, U.S. carriers were cleared in a federal investigation regarding exorbitant fare mark - ups in the wake of a deadly Amtrak derailment that drove up demand for air travel on some routes.
Recent news stories of
customer service mishaps from United
Airlines and American
Airlines may have shaken passengers» confidence, but there's still reason to celebrate: Apps are making air travel integrated, customized, and more efficient than ever.
A roundup of some of the
recent airline news that's interesting and possibly even useful but that didn't really merit a whole post of its own - Qatar Airways adds a new route, ANA has a new inflight health initiative, Air France decides a new «sleep suit» is what their La Première
customers want...
These updates build on the
airline's
recent announcement to allow
customers to access boarding passes for 19 other carriers through its mobile app.
In
recent years we're proud to have been voted one of the world's best
airlines by our
customers.
A
recent study by Watermark Consulting finds that the
airlines with the highest
customer satisfaction ratings perform vastly better on the stock market than those with low ratings.
I'm not often surprised by quality
customer service, but for my
recent birthday, an
airline I don't usually do business with blew me away.