Customer Service Manager — Debt Settlement of America, Dallas, TX 2005 to 2007 Oversaw all customer support initiatives, created
training sessions for
new hires, maintained employee files, and prepared staff review processes and
recommended salary increases.
Sourced, interviewed, and
trained eight interns for the Bravo and Oxygen Media communications department Mentored a participant in the NBCUniversal Page Program in successfully landing a full - time position post-rotations
Recommended a
new interview process to include a comprehensive writing exam to better source qualified candidates and save individual
hiring managers» time Created a customized
training manual to address topics that quickly and efficiently integrated interns into the workplace Assisted in the production of four biannual Bravo and Oxygen Town Hall meetings to keep employees informed, engaged, and in sync with the overall business goals Interfaced with talent relations, business affairs, and social / digital teams to
train talent for press conferences and interviews Managed inter-agency relationships and communication with key stakeholders including network executives, talent managers, production companies, PR agencies, and outside vendors Led development of publicity and special events strategies for multiple reality series airing on Bravo and Oxygen Media.