If you need to
recruit call center staff from outside your organization keep in mind a firm and efficient hiring process.
Not exact matches
• Rescue / Volunteer Coordinator • Community Outreach Coordinator • Facilities Maintenance Lead • Began utilizing Inmate labor to clean both Shelters • Crew Leaders to more effectively manage and supervise inmate crews • Foster Coordinator / Intake mitigation counselor • Second Full Time Veterinarian • Extended hours of Shelter operation to 7 days a week • Stabilized our work force • Increased
staff training • Created a
Call Center in the Viera Office to free up shelter
staff using existing personnel in the Viera office • Makeover of the South Shelter with the help of Habitat for Humanity and the Pet Posse • Created Community Cat Rooms • Created outside runs for the dogs • Built Fisher and Mollies Place and the Rainbow Bridge • New Paint and Landscaping • Mini Makeover of the North Shelter using inmate labor • Re purposed two (2) existing vehicles for mobile adoption partnering with Community Champions and Jacks Wrecker Service • Increased adoption events throughout the community • Partnered with Supermodel Kate Upton and the Washington Nationals to roll out the mobile adoption program •
Recruited and hired an proven leader in shelter medicine, Dr. Sarah Boyd • Addressed a back log of over 600 spay / neuter surgeries, by bringing surgeries up to date
Typical
Call Center Manager resume examples list duties such as recruiting and training staff, implementing office procedures, ensuring high customer service standards, evaluating call center performance and handling the most complex customer inquir
Call Center Manager resume examples list duties such as recruiting and training staff, implementing office procedures, ensuring high customer service standards, evaluating call center performance and handling the most complex customer inqu
Center Manager resume examples list duties such as
recruiting and training
staff, implementing office procedures, ensuring high customer service standards, evaluating
call center performance and handling the most complex customer inquir
call center performance and handling the most complex customer inqu
center performance and handling the most complex customer inquiries.
Technology Marketing Group, Des Plaines • IL 1999 — 2003 Human Resources Assistant / Marketing Researcher Promoted to Human Resources Assistant, effectively
recruited, and trained newly hired personnel for the Marketing Research Department, effectively sourcing, and
recruiting and training new
call center staff.
These central principles inspire us to reach out to those in need and to help heal the whole person - mind, body and spirit.Queen of the Valley Medical
Center combines the region's most qualified physicians and
staff with the most advanced technology available.Because we have such high standards of care, our programs have been recognized regionally and nationally for their demonstrated success of outcome and care which is par with university hospitals.Queen of the Valley Medical
Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.In addition to federal law requirements, Queen of the Valley Medical
Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Positions specified as «on
call / per diem» refers to employment consisting of shifts scheduled on as «as needed basis» to fill in for
staff vacancies.
GMAC INSURANCE Earth City, MO
Call Center Analyst (January 1999 to August 2002) • Forecasted call volume and scheduled representatives according to business needs with a service level attempt of 80 % of calls answered within 20 seconds or less • Assisted with establishing call center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer anal
Call Center Analyst (January 1999 to August 2002) • Forecasted call volume and scheduled representatives according to business needs with a service level attempt of 80 % of calls answered within 20 seconds or less • Assisted with establishing call center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer an
Center Analyst (January 1999 to August 2002) • Forecasted
call volume and scheduled representatives according to business needs with a service level attempt of 80 % of calls answered within 20 seconds or less • Assisted with establishing call center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer anal
call volume and scheduled representatives according to business needs with a service level attempt of 80 % of
calls answered within 20 seconds or less • Assisted with establishing
call center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer anal
call center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer an
center metrics by monitoring
call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer anal
call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources
Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a
staff of 4
call center schedulers and 3 dialer anal
call center schedulers and 3 dialer an
center schedulers and 3 dialer analysts
A voluntary Centralized Services program, launched in February 2015, provides brokers with comprehensive marketing, a fully -
staffed call center and agent hiring experts who are able to manage agent
recruiting and support brokerage growth for individual franchisees.