Alongside a deep understanding of managing
recruitment operations within both Construction & Property and corporate MSP / RPO sectors, in this time he has gained extensive experience of major IT and business change projects, shared service operations and off - shoring programmes.
Live agent inbound and outbound contact centre services Responsibilities: • Day to day management of the
recruitment department • To work closely with the operational management teams to identify all
recruitment needs for the contact centre • Continuously source cost effective methods of
recruitment and to maintain a healthy
recruitment pipeline which matches the business needs • To drive direct
recruitment channels for cost effective
recruitment • To own and administer effective assessment centres for the
recruitment of potential new starters • To compile starters list for all projects and ensure they are sent out accurately and on time and that the required HR paperwork is completed • Maintenance of the
recruitment notice boards including generating posters and appropriate communications • Looking at different ways to attract and assess talent, such as organising and attending
recruitment / assessment events • Producing weekly and monthly reports for senior management • Highlighting any
recruitment issues or concerns to the
operations team • Administering payroll and maintaining employee records • Administer and process timesheets weekly and monthly basis • Dealing with grievances and implementing disciplinary procedures • Interpreting and advising on employment law Person Specification: • At least 2 years in - house
recruitment background
within an outsourced contact centre • Interpersonal skills to form effective working relationships with people at all levels • The ability to influence, question & listen • Ability to work to tight deadlines and work well under pressure • Flexible, positive with a can do attitude • Excellent communication skills both written and spoken Working hours: Monday to Friday 9 - 6 pm Due to a very high number of applications we are unable to come back to every candidate with feedback.
Lead weekly
operations meetings with marketing, delegate
recruitment, sales, editorial, and creative teams to ensure that events remained on track and stayed
within budget
PROFESSIONAL EXPERIENCE Sodexo Healthcare Services @UTMB, Galveston • TX 2008 — Present Service Response Center Director Provide strategic direction for overall
operations activities
within the SRC including workforce scheduling,
recruitment and training, and improvement of key performance indicators.
Name of the Company, Location Vice President of
Operations 2003 — 2005 Spearheaded
operations, accountable for
recruitments, building sales force, vendor portfolio, and supply chain of products to customers
within the US from the Raleigh location.