Sentences with phrase «referring escalated customer issues»

Some Help Desk Support employees can also be reached online, and their main responsibilities include identifying customer issues, selecting the resources needed to correct the problem, updating customer data, recording interactions with customers, applying help desk procedures, reporting to managers, referring escalated customer issues to team leads, and preparing reports.

Not exact matches

• Processed incoming calls and ensured appropriate customer issues were escalated using established procedure with quick resolution using chat, e-mail, message boards, phone, etc. • Provided phone support regarding inquiries concerning pain clinic care from referring Physicians, patients, or patient's representatives and diligently worked to convert prospects into patients.