For even greater peace of mind while traveling, TripIt Pro acts like a personal travel assistant that keeps travelers in the know
regarding flight status, alternate flights, tracks all frequent traveler points in one place, monitors eligible flights for fare refunds and offers additional travel perks.
Prepared weekly reports on excel
regarding daily
flight status, which included the arrival and departure timings, the load, the number of FOC's (Free of Cost - the staff), MAAS (Meet and Assist) etc..
• Welcome passengers as they arrive at the reservation counter and inquire into their travelling preferences • Look through the system to determine open slots and provide passengers with information
regarding airlines and
flight times • Book passengers on their desired
flight and provide them with information on ticket costs • Ascertain that passengers are made aware of baggage policies and ensure that any excess baggage issues are communicated to them • Provide accurate information
regarding flights, products and destinations, and indulge in appropriate upselling activities • Check in passengers by first gauging their reservation and ticketing
status • Issue tickets and itineraries and ensure that passengers are made aware of any changes in
flight times • Respond to reservation and
flight information queries over the telephone, in accordance with the company's protocols