Sentences with phrase «regarding guest complaints»

• Represented the Hotel regarding guest complaints and situations that require instant action.

Not exact matches

Represented the hotel in regard to guest complaints and situations that required instant action.

Represented the fitness center in regard to guest complaints and situations that require instant action

Handled questions and complaints from guests regarding the speed of service, ingredients and other issues

CAREER HIGHLIGHTS • 5 + years» extensive experience in different Front Desk roles • Highly skilled in customer services activities — both on the telephone and in person • Special talent for handling guests regarding registration, check - in, and check - out • Proficient in managing cash and credit cards • Proven record of servicing guests» complaints and resolving problems in a friendly manner

Pescatore Restaurant — Stafford, VA May 2015 — Present Waitress • Greet guests and accompany them to their tables • Present menus and respond to any questions regarding menu items • Serve food and beverages • Check regularly with guests to make sure that they are enjoying their meals • Take necessary action to resolve any complaints • Prepare and serve specialty dishes at tables

• Greeted guests as they arrived and responded to their queries • Provided guests with information regarding bookings and availabilities • Took queries for booking rooms and conference halls and provided per day / night costs • Provided guests with information of hotel's facilities and policies • Ascertained that lobbies and front desks are kept clean by coordinating efforts with housekeeping • Escorted guests to their rooms and recreational areas • Took and services guests complaints and forwarded escalated ones to managers

Locust Restaurant — Waterbury, VT Restaurant Manager 2012 - Present • Manage restaurant operations regarding staffing, scheduling, sales and customer service • Greet guests and make arrangements to seat them • Ensure provision of service regarding order accuracy and time management • Interview, hire and train staff to work in a restaurant environment • Ensure smooth coordination between the back - end and front - end activities • Manage inventory and stocks and supplies • Handle customer complaints and queries

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

• Work with customers / guests and staff members to resolve issues such as complaints regarding food quality and taste.

Monitored «live» guest complaint calls via recorded phone system and coached employees as appropriate regarding customer service skills, general complaint handling, company policies, etc..

Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Supervised and coordinated activities of cooks and workers engaged in food preparation Took beverage orders from serving staff or directly from patrons Transferred supplies and equipment between storage and work areas Took orders from patrons for food or beverages Used all food handling standards Wrote patrons \» food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Communicated with customers regarding orders, comments, and complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies Maintained contact with kitchen staff, management, serving staff, and customers Facilitated prompt and accurate seating and service of all guests.