The duties and tasks that an office assistant has to perform include supervising guests and informing relevant employee
regarding guest requests for concerned department; maintaining records of guest visits in visitors» log book, maintaining office phone list to assist visitors and employees in all communication ways; attending, sorting and diverting incoming calls for forwarding messages to relevant staff and carry out night office duties.
Not exact matches
Virtual Assistance: The Webmaster
requests that web
guests refrain from using email to seek the advice or opinions of the faculty
regarding problems in personally owned animals that are not patients in the Veterinary Teaching Hospital.
HI tea and coffee facilities can be
requested from
guest relations at the hotels reception
Regards
Guest Post by David M. Hoffer Since both ClimateGate 1 & 2 there has been considerable confusion in
regard to how the emails were obtained, how the FOIA
requests were managed, and what was or wasn't possible in that context.
Unless i made a HUGE error of judgment
regarding a
guest post, I won't retract unless the author
requests it.
Understood
guest needs and provided information
regarding the services
requested.
Essential Duties · To welcome and serve all
guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all
guest compliments, comments, observations and complaints in a timely and effective manner, achieving
guest satisfaction · To reserve, register and check out
guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of
guest history · To process credit card authorizations for each
guest upon arrival and as needed during stay · To accurately post charges to group,
guest, member and house accounts when necessary · To forward messages to departments with
regards to
guest requests and expectations and to follow up on
requests with the
guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each
guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate
guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
Hyatt, Atlanta, GA (May 2012 — Present) Hotel Switchboard Operator • Receive calls from
guests / potential
guests and respond to questions
regarding room availability and tariffs • Transfer incoming calls to intended recipients and take messages in case of unavailability • Resolve queries or problems over the phone or escalate them to managers or department heads • Route calls to
guests after ensuring that the
guests are willing to take the calls • Provide limited information to callers
regarding guests staying at the hotel by exercising strict confidentiality • Take messages for staff members and
guests by accurately writing them on paper or message logs • Route callers to message recording lines and provide them with information on how to use them to record their messages • Make announcements on public address systems
regarding emergency situations • Take and service
requests for making outgoing calls to other countries and make sure that call cost logs are maintained for each
guest • Greet people as they arrive, inquire into their purpose of visit and make them comfortable until a
guest relation officer can be assigned to them
• Develop and implement policies for the parking lot • Issue parking permits and devise appropriate procedures for distribution of the same • Organize parking registration activities • Collect, count and record the parking fee • Supervise, train and evaluate subordinate employees • Guide and educate the campus community
regarding parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking
requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information
regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special
guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log system
Professional Summary: Diplomatic and disciplined hotel reservations agent with an exceptional ability to respond to
requests and other communications from
guests regarding their reservations in a positive and upbeat manner.