As airports around the country sharpen their focus
on customer satisfaction and increase their
reliance on income from food and beverage, specialty retail and other non-aeronautical revenue, concourses are getting more comfortable and shop offerings are becoming more creative.
Greet
customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to
customer needs and concerns; demonstrate empathy Clarify
customer requirements; probe for and confirm understanding of requirements or problem Meet
customer requirements through first contact resolution Confirm
customer understanding of the solution and provide additional
customer education as needed Prepare complete and accurate work and update
customer file Communicate effectively with individuals / teams in the program to ensure high quality and timely expedition of
customer requests Effectively transfer misdirected
customer requests to an appropriate party Contribute ideas
on ways to resolve problems to better serve the
customer and / or improve productivity Participate in activities designed to improve
customer satisfaction and business performance Occasionally use decision - support tools to answer questions Solve problems that are sometimes unstructured and that may require
reliance on conceptual thinking Offer solutions to issues that are often non - standard / non-routine and require some clarification Maintain broad knowledge of OnStar products and services Warehouse Assiciate.