Participating in the working group on Non-Lawyers Working to Help Narrow the Justice Gap, Niki De Mel, Pro Bono and Special Initiatives Coordinator for Pro Bono Net, and Michelle had occasion to discuss LiveHelp, DEN and other PBN initiatives while emphasizing the appropriate use of technology and non-lawyers in increasing access to justice, not
replacing traditional legal services.
It is designed to
replace traditional «tick - box» regulation with a new risk - based approach, allowing firms to achieve the right outcomes by delivering
legal services in a way which best suits their individual clients and meets the public interest.