After using all my time to read the
required horrible
business text books and
case studies during
business school, I have finally found time to read and evaluate
business books for pleasure and even started a book group with fellow classmates for this purpose.
The general tasks of a
business analyst includes gathering requirements using document analysis, requirements workshops, surveys, site visits,
business process descriptions, use
cases, scenarios,
business analysis, task and workflow analysis; evaluating information gathered from multiple sources, reconciling conflicts and decomposing high - level information into details;
studying the company's strength and weaknesses in relevance to its overall operation; providing alternatives to improve or to strengthen the company's weaknesses; initiating changes that are necessary for the company's improvement; providing strategies that would improve the company's performance or sales and many other as
required by the company.
Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that
require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test
cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after
business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of
studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills
required • Excellent customer service skills
required Please apply directly to this positing.