This award was instituted by the ACMG Foundation for Genetic and Genomic Medicine to encourage ABMGG, international
equivalents or genetic counselling trainees in their careers and to foster the publication
of the highest
quality research in ACMG's peer - reviewed journal, Genetics in Medicine.
* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens
of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods
of time * Answer prior authorization inquiries calls as well as
research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and
quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or
equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months
of employment