As ecommerce sites have become more sophisticated, shoppers now have the opportunity to download high -
resolution images or view high - definition videos
of the
products they are purchasing, further slowing the network.
This colorized
image of Jupiter's moon Europa is a
product of clear - filter grayscale data from one orbit
of NASA's Galileo spacecraft, combined with lower -
resolution color data taken on a different orbit.
To be included, simply e-mail Managing Editor Carr Winn a brief description
of the
product and include a high -
resolution image in either tif, eps or jpeg format.
Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to
resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit
product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis •
Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field
of studies • Comfortable teaching large groups • Knowledge
of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.