Sentences with phrase «resolve phone inquiries»

Relay and resolve phone inquiries.

Not exact matches

From managing multi-line phone systems and resolving visitor inquiries to scheduling appointments and updating records, I excel at prioritizing tasks, collaborating with staff and management teams, and implementing and enforcing highly effective organizational processes.

Assisted customers with any inquiries either over the phone or at the store and resolved customer issues in a timely and satisfying manner

From managing multi-line phone systems and resolving customer inquiries to scheduling appointments and providing outstanding customer service, I excel at prioritizing tasks, collaborating with staff, and implementing highly effective organizational processes.

I effectively greeted clients, resolved inquiries and complaints in a professional manner and provided prompt responses to phone or e-mail communication and written messages which reduced complaints ratio by 30 %.

Seeking tech savvy candidate for position resolving billing, troubleshooting, and product inquiries through live chat, phone call, and email channels.

Mortgage Clerk • Process basic and specific loan files including FHA, VA and Conventional • Control and resolve customer / bank attorney / sales force inquiries on phone or in person • Ensure all forms and lists related to a certain product are complete • Prepare files for underwriting and closing • Prepare files for submission to MI companies • Ensure mortgage compliance • Provide advice and guidance to management and staff

Will be responsible for responding to phone & walk - in inquiries, creating & maintaining data & records, and managing & resolving issues.

Responsibilities include fielding inquiries regarding child abuse & neglect and resolving issues via phone & email.

Reliable team player; LTC / closed door experience and FrameworkLTC software working knowledge is a plus Duties: - Verifying orders and clarifying information if needed - Data entry (patients, prescribers, payers, prescriptions, literal orders, etc.)- Adjudicating claims and resolving denials - Filling prescriptions using different type of packaging (vials, blister cards, unit dose, etc.)- Answering phone calls and assisting customers with their inquiries in a professional manner - Maintaining sufficient drug and supplies inventory and placing orders as needed - Keeping the pharmacy area clean - Performing other duties as needed

Receptionist — Kingley Corporation — Denver, CO — 6/2013 to Present • Greet customers in person and on the phone in a friendly and professional tone • Proofread internal and external memorandums, transcribe the handwriting of various staff members, and file and organize records on a daily basis • Introduce a more efficient, computerized bookkeeping system that exposed payment discrepancies and billing mistakes, saving the company an average of $ 10,000 per year • Perform scheduling, log keeping, and bookkeeping duties on a daily basisReceptionist — Barney & Billows, LLC — Denver, CO — 4/2009 to 6/2013 • Maintained an organized, welcoming, and comfortable visitor lobby and reception area • Provided excellent customer service to visitors and callers while performing administration duties such as filing and reporting • Implemented progressive database software to accelerate order processing, increasing the company's annual profits by 10 percent • Resolved customer complaints, answered customer inquiries, and provided quotes on products and packages in a timely manner

Spanish / English bilingual candidate sought for a full - time, telecommute job answering phone - based inquiries, processing customer transactions, and troubleshooting / resolving issues.

WORK EXPERIENCE May 2010 — Present Green Tree — Kennesaw, GA 52147 Collections Representative • Research regarding unsettled account balance that is completely or partially unpaid • Ensure follow up by mail and phone to insurance carriers or customers on felonious payments • Investigate customer's accounts and documents methodically • Punch all information about collection action of account into billing system • Resolve inconsistencies and prepare adjustments • Coordinate collection agency communication • Answer customer inquiries about account status • Evaluate claims denied for payment and poorly paid claims • Verify payment information adjustments to manager

* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment

As Energy Management Consultant conducted in - depth residential energy surveys, and provided superior customer service and support initiatives to resolve high bill inquiries in the field and over the phone (EEE).

09/99-08 / 03 Lifespan Corporation Providence, RI A / P Coordinator / Supervisor Match, batch and process payables in a timely manner Fielded every phone call from vendors for five different hospitals with inquiries of account status Authorized to negotiate time of payment for overdue invoices Responsible to analyze, correct and resolve all problem vendor accounts before ever reaching management Supervised a staff of eleven coordinators

The Chasm Group, LLC and Chasm Institute, LLC (San Bruno, CA) 1997 — 2008 Business Operations Manager • Managed all daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives and venture capital partners • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report generation

Professional Duties & Responsibilities Directed customer service departments across a wide variety of industries Oversaw, trained, and reviewed customer service staff ensuring efficient operations Increased department efficiency by 25 % through effective management tactics Designed and implemented staff development and recognition programs Performed internal financial audits and customer service quality assessments Resolved customer service inquiries in a timely, positive, and professional manner Delivered exceptional customer service resulting in client satisfaction and repeat business Managed $ 41 million in company inventory, supply replenishment, and product shipments Handled human resources tasks including benefit administration and promotions Directed accounting operations including payroll, accounts receivable, and accounts payable Responsible for company correspondence, phones, reception, data entry, and financial recordkeeping Built and strengthened relationships with key clients, partners, and industry leaders