Conferred with engineers to implement operating procedures and
resolve system malfunctions.
Responsibilities: • Implemented operating procedures and
resolved system malfunctions.
Not exact matches
Performed customer services on different firms» departments and
resolved hardware and software technical problems in the
system elements after detailed analysis, including computer failures and software
malfunctioning.
• Inspect designated buildings to determine need for maintenance and repair • Determine if installed
systems such as HVAC, electrical and plumbing are in good working order • Detect
malfunctions and create and implement plans to meet
resolve them • Handle troubleshooting and repairing duties across a broad spectrum of facilities • Indulge in minor electrical work such as replacement or repair of fixtures, including switches and outlets • Perform minor plumbing activities, including drain leakages and trenching • Assist in performing painting, masonry and carpentry work in accordance to established procedures • Reconfigure, install and remount modular offices and space including furniture, work surfaces and wall panels • Prepare work services and ensure that they are painted and buffed according to specific instructions provides • Install and set security and fire alarm
systems and ensure that they are in constant working order • Handle any
malfunctions or tampering by following designated official procedures • Create and maintain liaison with vendors and supplies to ensure constant and consistent supply of materials and equipment • Perform regular and preventative maintenance on facilities
systems to ensure that they do not
malfunction mid-process
Lockheed Martin Corporation — Kennedy Space Center • FL 9/1994 — 6/1996 Senior
System Analyst Assisted staff and users in
resolving computer related problems including
malfunctions and program problems.
• Diagnosed and
resolved typical wireless issues, including connectivity problems, voice mail
malfunctions, and phone operating
system issues.
• Act as the first point of contact for customers or users looking for solutions to their information technology problems • Coordinate and schedule information technology support through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with customers to keep them in the loop about service ticket progress • Interview customers directly or over the telephone to acquire details of problems with their computers or peripherals • Assist customers by working out reasons for faults and explaining why they transpired • Troubleshoot software and hardware issues including license problems, file corruption and component
malfunction • Set up new computer
systems and peripherals and upgrade existing ones • Install and configure operating
systems and monitor and maintain networks and
systems • Set up new user accounts and profiles and handle any corresponding password issues •
Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of
systems and conduct analysis in order to improve
system performances
Maintain alarm
systems by placing work orders for
malfunctioning alarm equipment and working with 3rd party service technicians to
resolve alarm equipment issues
Rochester Institute of Technology (Rochester, NY) 8/2001 — 5/2003 Computer Lab Assistant • Trained students and staff in operation of computer hardware and software applications •
Resolved computer errors, hardware
malfunctions, and offered additional support as needed • Oversaw security of department computers, printers, and other resources • Developed proficiencies in multiple Windows and Mac operating
systems and applications
Isolated faults and
resolved electrical
system malfunctions of varying degrees of complexity.