Sentences with phrase «resolve the complaint through»

Lawyers for the seven women have been trying to resolve their complaints through negotiations with the attorney general's office with the idea of settling before litigation, Bartolomei said.

This back and forth between parties can take some time, and if a settlement is reached, it is memorialized in a formal written agreement where you agree to resolve the complaint through payment of an agreed - upon sum instead of moving forward with a formal lawsuit.

If the parties do not resolve the complaint through the use of the kit, the employee may file the complaint with the Employment Standards Branch.

Behind the decline, Kimura says, are a stronger economy — consumers file fewer complaints when times are good; better - educated licensees and consumers; and coordination between brokerages and the REALTOR ® community in resolving complaints through dispute resolution, mediation, and arbitration.

Not exact matches

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

If there are complaints, make sure they've been resolved and read through the corresponding information that the company has provided in response to any issue before moving forward.

If a dispute can not be resolved by through direct communication with the relevant parties, a formal complaint may be lodged.

Patricia Gunning's retaliation complaint against her boss at a New York State agency was routed through several different investigative bodies and has yet to be resolved — a common fate for harassment complaints against state officials.

According to the complaint, in exchange for $ 35,000 in bribe payments to Percoco from COR executives Steven Aiello and Joseph Gerardi (through an LLC set up by Howe), Percoco took official actions that benefitted COR Development, including helping to resolve an issue with the state's top economic development agency relating to a potentially costly labor agreement.

If we are not able to resolve a complaint, you may submit it through the eu online dispute resolution platform at.

If we are not able to resolve a complaint, you may submit it through the EU online dispute.

The Office of Dispute Resolution and Administrative Services provides options for parents and school divisions to resolve special education disputes through the systems of complaints, mediation and due process.

Identify, investigate, and resolve discrimination matters and complaints relating to programs and activities receiving federal funding, through utilization of robust outreach, new investigation strategies, and data - driven analysis.

Through its website or by calling directly to 1-615-741-2236, consumers who have a problem with a financial institution or lender can file a complaint, report a potential scam, and get direction on what to do if they can not get the matter resolved on their own.

Borrowers who are not comfortable submitting their information through the online portal can also call the Ombudsman to submit a complaint or find options to have the Ombudsman assist them in resolving disputes with their federal servicer.

Liability should not be an issue for towns or municipalities that implement TNR programs for the purpose of reducing cat populations, protecting public health through vaccination efforts, or resolving nuisance complaints.

The Dean of Students will meet with both the complainant and the accused to determine if the complaint can be resolved informally or through mediation.

Whenever possible, we try to resolve your situation through negotiation, often without the need to file or answer a formal complaint.

A litigation attorney will handle all facets of the litigation process, from drafting the initial complaint or answer, through motion practice and discovery, all the way until the case is resolved.

We can advise and represent you or your business in connection with domain name disputes, including claims against cyber squatters, sometimes resolved on the basis of residency requirements and / or through complaints to internet registrars, but other times requiring judicial assistance.

However, if you failed to destroy the file as allowed by your Bar's rules, the complaint may take longer to resolve while the Bar sifts through your file.

When all (or none) of the issues can be resolved through mediation or settlement negotiations, one party will file and serve a divorce complaint.

Filing a request accusing a law firm of unethical conduct is a serious matter to the law firm so we recommend that, whenever practical, you first try to resolve any differences or disputes that do not concern claims of unethical or illegal conduct directly with the JEP Network law firm and then through the JEP Client Complaint Review Process (see the JEP Client Complaint Review Process» section above).

The Equal Rights Center Resolves Race and Source of Income Discrimination Complaint Through Robust, Court Enforced Agreement with DC Housing Provider

Time has not permitted me to ascertain if in fact the College and Association of Registered Nurses of Alberta had first tried to resolve the complaints against their two registrants through some informal, problem - solving process before issuing the two citations.

I met with a group of other civil litigators this morning and the biggest complaint was that issues that could be easily resolved with a phone call take weeks to resolve through e-mail.

Since the branch views the use of self - help kits as a necessary first step in the complaint process, it is advisable for employers to make all reasonable effort to resolve the complaint, or at least respond to the complaint through this process.

I've received very few complaints about policies purchased through the company, and they're usually resolved quickly and in the traveler's favor.

To date, there have been very few complaints leveled at Lafayette Life through the Better Business Bureau and all of them have been resolved.

Consistently worked through difficult issues with client and insurance agency resolving billing complaints.

Handled customer queries on phone and in person and tried to resolve issues that came forward through customer complaints

• Track record of assisting with the realization of the company's maximum profit contribution • Documented success in training staff members and reviewing their performances by implementing core training programs • Demonstrated ability to procure inventory and office supplies by creating and maintaining effective liaison with procurement officers and vendors • Known for resolving clients» issues and complaints by staying within the parameters of company protocol • Proven ability to improve customer relations through implementation of customer support programs and initiatives • Effectively able to assist marketing and promotion teams with visual merchandising efforts by providing them with logistical and administrative support • Competent in handling recruiting efforts and advising store managers of staffing needs and personnel issues • Proficient in facilitating clear communications between different departments by creating a workable bridge between them • Adept at scheduling product knowledge sessions with various sales representatives to provide them with insight into new products on existing product lines • Proven record of proactively building and maintaining customer relations with a view to maximize sales • Able to create and maintain positive work environments for staff members in a bid to retain them • Excellent skills in assisting managers in organizing, planning and implementing administrative strategies • Qualified to coordinate office operations by ensuring that schedules and objectives are met properly

Costco, Oshawa, ON Dec 2014 — Present Retail Cashier • Greet, direct and assist customers when they enter the store • Accurately operate cash register to ensure customer satisfaction • Resolve customer service complaints in a timely manner • Collect payments through cash and credit / debit cards • Actively assist customers by phone and in person • Maintain inventory and product displays in accordance with company standards • Properly re-stock returned products • Adhere to company's Standard Operating Procedures

Develop and maintain effective relationships through timely communication and take initiatives and actions to respond, resolve and follow up any product complaints.

Bank Teller — ABC Bank of New Jersey, Atlantic City, NJ — 3/2012 — Present • Use computer software proficiency to advise staff on accelerated processing techniques to reduce customer wait times by 20 percent • Enforce a high standard of customer service in the greeting and assisting of customers in the drive through and bank lobby • Verify signatures and balances when cashing checks and processing withdrawals and deposits • Calculate daily transaction amount and balance the cash drawer at the start and end of every shift, with an unwavering record of no shortages or overages throughout employment • Answer customer inquiries concerning balances, account details, and financial services, and refer questions to head management when necessary • Open and close customer accounts, resolve customer complaints, and perform account lookups on a daily basis

Receptionist — Somers Services & Supplies, Denver, CO — 6/2013 — Present • Maintain an intricate telephone switchboard in a high - volume environment, consistently offering prompt and professional service to callers • Use a friendly and professional tone to greet all arriving clients, determine the reason for their visit, and connect them with the appropriate department in a timely manner • Overhaul the company's entire filing system, transitioning from paper to electronic records, and increasing daily productivity by 40 percent • Succeed in retaining important clients by resolving complaints and account issues and providing continual correspondence through telephone and email with a same - day response policy • Organize the manager's schedule regarding conferences, appointments, and meetings, prioritizing according to deadlines, booking travel and accommodation, and rescheduling when necessary • Received promotion to front desk team leader for outstanding customer satisfaction rates confirmed by surveys and reviews, as well as organized and progressive record maintenance techniques

In this role, I offer demonstrated expertise in seeking new tenants through various marketing methods, and providing them with oversight about the services offered by the facility, handling tenants» issues and complaints in a profound manner, ascertaining that the assigned facility is properly managed in terms of operations, maintenance and repairs, and making sure that any complaints or issues are resolved in a real time manner.

• Special talent for creating menus and correlating recipes in according to gross customer - base's specific tastes • Track record of effectively and efficiently handling staff scheduling duties to ensure appropriate shift coverage • Skilled in investigating and resolving complaints regarding food quality and service • Focused on ensuring exceptional food service delivery through dedicated training programs and conformance to quality control standards • Adept at overseeing food preparation methods, portion sizes and garnishing activities to ensure conformance to presentation standards • Particularly effective in monitoring budgets and payroll records and handling reviews of financial transactions, to ensure authorization of expenditures • Specialized courses in food aesthetics and preparation, aimed at providing customers with novel tastes and presentations • Hands - on experience in overseeing the day to day operations of the restaurant and handling supplies and equipment procurement activities • Proven record of ensuring that all food service programs follow appropriate sanitation procedures • Excellent skills in controlling food costs, ascertaining conformance to sanitation and quality and training food service workers to work optimally

• Greet restaurant patrons and ensure that they are seated properly by coordinating service through restaurant hosts • Oversee the customers to ensure that they are being well taken care of by the restaurant staff • Estimate food consumption and coordinate with suppliers to make sure that food and beverage items do not run out • Oversee cleaning of the kitchen and make - certain that employees conform to food safety and general hygiene principles • Monitor actions of staff members, take corrective action where needed and intervene in adverse situations • Direct the cleaning of the restaurant and ensure that liquor regulations are strictly followed • Take complaints from customers and attempt to resolve them by prioritizing customer satisfaction • Arrange for purchase, maintenance and repair of restaurant equipment and furniture • Monitor cash flow and ensure that the cash register is appropriately balanced at the end of the day • Assist in planning menus and indulge in marketing activities to increase the restaurant's presence in the industry

• Direct and control clients» order processing and fulfillment and field inquiries by employing discretion • Provide product training to clients through presentations and modeling • Discuss technical aspects of each product and ensure that clients are at par with instructions provided to them • Provide advice to clients by communicating courteously through telephone, email and in person • Investigate and resolve clients» problems in a bid to ensure retainer - ship and repeat business opportunities • Develop and implement feedback and complaints procedures as part of client outreach programs • Train staff members to deliver a high level of client services and provide them with assistance in understanding the company's products and services • Keep abreast of industry trends and developments and ensure that improvements are applied by employing best practices

• Create, plan and implement account plans to direct sales efforts • Confer with new and potential clients to determine their needs and provide them insight into the company's services • Develop and maintain lasting relationships with clients with a view to ensure recurring business • Maximize cross selling opportunities within existing client relationships • Educate clients about the company's products and services and answer questions and queries • Ensure appropriate utilization of resources such as budget, time and collateral • Assist marketing and sales teams in marketing and sales plans • Research market trends and create reports for the benefit of decision making • Maintain constant contact with clients to ensure satisfaction • Receive complaints from clients and take serious measures to resolve them • Create and maintain client records and sales and prospecting activities such as presentations, closed sales and follow up activities • Ensure that effective relationships are established and maintained with all key workers associated with account management • Create price quotations for clients and make amendments according to clients» ability to pay • Develop a database of strong leads through referrals, networking and email marketing • Ensure that «do not call» lists are respected completely

• Resolved a patient complaint that could have taken the hospital through a tedious court trial by settling matters efficiently • Assisted patients with their daily tasks such as bathing, washing, grooming and toileting • Counselled distressed patients to ensure their comfort and wellbeing • Took and recorded vitals such as blood pressure, temperature and pulse • Monitored patients» conditions and provided feedback to nursing stations in cases of problems • Provided education to patients regarding the hospital's facilities and services and relayed feedback to the management

Quality Assurance Specialist — Home Healthcare Corporation, Serenada, Texas — September 2007 - October 2010 • Reviewed inbound and outbound calls for violations in company policy or credit and collection laws • Logged quality assurance scores in Excel • Communicated results and concerns to proper management through thorough reports • Created and distributed weekly employee evaluations identifying demonstrated strengths and weaknesses • Conducted customer follow - up calls to address poor scores and resolve concerns or complaints • Generated quarterly excel reports for management review

• Greet guests and ensure that guest service officers are assigned to handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they handle their work duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve guests» complaints and issues, aiming to ensure that repeat business opportunities

• Act as first point of contact by welcoming customers in the retail store • Engage customers in short dialogue to determine their purchasing needs • Escort and direct customers to the correct aisle or shelf that holds their choice of products • Provide customers with product information and demonstrate product features • Answer customers» questions about product features • Provide customers with pricing information and any special discounts or promotions that the store is offering • Attach price tags to each item and make sure that they reflect updated price information • Guide customers to assist them making purchasing decisions • Provide customers with warrantee and after sales services • Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically • Ensure the overall cleanliness and maintenance of the store • Guide customers through the payment procedure by taking cash or processing credit cards in exchange of sold items • Handle refunds and exchanges and associated paperwork • Balance cash registers at the end of the shift and make sure that there is sufficient change available for the next shift • Order merchandise and make sure that newly received items are placed on shelves appropriately • Arrange store and window displays for products on promotion • Ensure that any discrepancies are communicated to the manager immediately • Take and resolve customers complaints and relay complicated ones to the supervisor

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Researches and resolves issues for Walmart.com Executive Escalations * Review quantitative data analysis and solving problems * Investigate and collect data on executive complaints * Facilitate with other departments to correct and track issues * Identify and track incorrect listed items through report and data Perform and support daily duties and task related Walmart.com/Pharmacy/Photos Awareness and understanding of Help...

Resolved customer complaints... researched and resolved customer service issues Referred unresolved customer grievances to designated... - term customer relationships through prompt and courteous Resolved customer complaints... researched and resolved customer service issues Referred unresolved customer grievances to designated... - term customer relationships through prompt and courteous resolved customer service issues Referred unresolved customer grievances to designated... - term customer relationships through prompt and courteous service.

Professional Experience GA DFCS Clayton County (Jonesboro, GA) 2008 — 2010 Supervisor • Manage staff orientation and on - going training, including technology, reference materials, and other pertinent information, to ensure a high - quality of public service • Delegate important tasks and assignments to other staff members while providing guidance on relevant expectations and completion timetables as well as support and experience in job execution • Monitor and document associate performance through the use of monthly evaluation meetings to address any issues or areas of weakness through focused training efforts as well as resolve issues and complaints • Perform other important staff management functions, including time records / time off requests, career mentoring, and employee discipline / dismissal when necessary

Worked on special projects, made direct sales to clients» who had cancelled to reissue policies (win backs), worked with a team to contact clients and resolve complaint issues, through customer advocacy to insure complete customer satisfaction and retention.