Sentences with phrase «resolved over a call»

For example, if you want to know the penalty charges for the cancellation, you can shoot with an email in spite of getting your query resolved over a call.

Not exact matches

The article called on the United States, the world's top economy, to use the settlement mechanism under the World Trade Organization to resolve the dispute over steel.

A growing movement of more than 70 business, industry and community groups, representing hundreds of thousands of British Columbians and Canadians, have come together over the last two days to sign a joint letter calling on Prime Minister Justin Trudeau and Premiers John Horgan and Rachel Notley to resolve the impasse on the Trans Mountain Pipeline project.

On April 8, Kinder Morgan Canada held an unusual Sunday conference call to announce an immediate halt to all non-essential spending on the controversial Trans Mountain pipeline, threatening to pull the plug on the project completely unless the escalating political conflicts over the pipeline could be resolved by May 31.

We will attempt to call you if we can accept instructions or resolve an issue over the phone.

VANCOUVER, B.C. — A growing movement of more than 70 business, industry and community groups, representing hundreds of thousands of British Columbians and Canadians, have come together over the last two days to sign a joint letter calling on Prime Minister Justin Trudeau and Premiers John Horgan and Rachel Notley to resolve the impasse on the Trans Mountain Pipeline project.

With the FBI investigation hanging over the NCAA, Mark Emmert called for swift action to resolve the...

He called to «get this European debate finally resolved» and lamented that, since the Maastricht rebels, the Tories have obsessed over the European Union and this is damaging their image.

It came as another senior Lib Dem minister called for mediation to resolve the dispute over Rennard, the former chief executive accused of harassing female activists.

Many have compared the gathering to the 1975 gathering in Asilomar, California, where a small group of biologists debated then - new but much cruder techniques for recombining DNA sequences and famously called for a moratorium on such work until concerns over the accidental release of genetically modified organisms were resolved.

While still in Heidelberg, Pai had participated in applying a technique called time - resolved crystallography to p21, an oncoprotein, making it possible to watch the structure change over time, as in a video.

I also like a supplement called Brain ON from E3 Live for stimulating the vagus nerve and helping to resolve slow motility — it is a powerful superfood blue green algae that contains over 65 vitamins, minerals, amino acids and essential fatty acids.

Shocked at Voichita's newfound piety, Alina feels distinctly out of place in the tyrannical atmosphere reigning over the remote cloister, but in order to be with Voichita (an amour fou which is mostly one - way), Alina resolves to join her religious calling.

Although there were doubts over whether teenagers could resolve their battles without the aid of adults, Banks reports that 98 percent of the students who had problems with name calling and threats — two of the top - referred issues — keep their agreements.

BE IT FURTHER RESOLVED, that the Board of Education of the San Diego Unified School District calls on the U.S. Congress to remove the funding freeze for reauthorized ESEA programs that would severely cut services over the next six years, and urges the passage of a modernized version of ESEA that is fully supported by federal investments in Title I, which has been woefully underfunded for decades.

First launched in 2007 and used by the carrier as a stopgap to resolve low native coverage before being touted as an advantage in recent months, T - Mobile's Wi - Fi Calling implementation allows customers to make phone calls and send messages over Wi - Fi in order to overcome a lack of indoor cellular coverage in fringe or low coverage areas.

Once you contact them over the call, they will help you out in resolving any issue that you are facing.

In bankruptcy, mediation is available to resolve two types of disputes: disagreements over the amount of money the bankrupt will pay to the trustee for the benefit of the creditors during the bankruptcy (called surplus income payment); and disagreements regarding the conditions that the trustee has recommended for bankruptcy discharge.

Over a dozen phone calls and 9 months later, their loans still had the higher interest rate, even after speaking to a supervisor who assured her they had resolved the error.

Then per their suggestion sent a letter and over 30 pages of proof of their mistake and the issue is still not resolved, hence me needing to call them every two weeks to check up on them to make sure my credit score doesn't suffer because of their constant mistakes.

It has created a set of rules and procedures, called the Canadian Dispute Resolution Process (or CDRP), for resolving some of the disputes that arise over domain names, particularly cybersquatting.

Ron was advocate for the firm's clients in the procedural mini-hearings which preceded every High Court trial — resolving differences over disclosure of documents, further and better particulars of the respective allegations, how many expert witnesses could be called, time estimates, and preparations for trial.

For example, if the lawyer needs to exercise independent professional judgment over the amount of the fee and also must consult with the client regarding the services needed, an initial phone call between lawyer and client before the client's payment could resolve these concerns.

The Tellabs case calls on the Supreme Court to resolve a split among federal appeals courts over how stringent a legal standard shareholders must meet in showing an intent to deceive on the part of companies or executives.

The Mediation Advisor can call the person you are in conflict with and see if it is possible to resolve the issue over the phone.

The startup, which has raised upwards of $ 100m in venture funding, however, said it is «keeping an eye on» developments as it relates to competition between the two versions of the ethereum blockchain, created over a disagreement over how best to resolve the collapse of a high - profile project called The DAO.

Stay in touch with Mindler Career Experts over Email, Call or Chat to resolve all your stream choice and career queries.

• Take inbound calls and listen to customers» questions and concerns • Provide appropriate answers and responses in a polite and friendly manner • Give information to callers regarding products and services • Generate tickets for problems that can not be resolved over the phone • Maintain call logs

... to assist customers and resolve issues on each call, just as if you were working inside a... Rep - work at home Requirements To qualify for the position, you must be over 18 years of age and...

Answered to trouble calls to resolve technical issues on over 1200 computers and peripherals keeping the trouble call tickets to a minimum.

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

Hyatt, Atlanta, GA (May 2012 — Present) Hotel Switchboard Operator • Receive calls from guests / potential guests and respond to questions regarding room availability and tariffs • Transfer incoming calls to intended recipients and take messages in case of unavailability • Resolve queries or problems over the phone or escalate them to managers or department heads • Route calls to guests after ensuring that the guests are willing to take the calls • Provide limited information to callers regarding guests staying at the hotel by exercising strict confidentiality • Take messages for staff members and guests by accurately writing them on paper or message logs • Route callers to message recording lines and provide them with information on how to use them to record their messages • Make announcements on public address systems regarding emergency situations • Take and service requests for making outgoing calls to other countries and make sure that call cost logs are maintained for each guest • Greet people as they arrive, inquire into their purpose of visit and make them comfortable until a guest relation officer can be assigned to them

Inbound Call Center Agent — Telecom Inc. — Springfield, MO — 09/15 to Current • Address incoming customer support inquiries • Verify account details to ensure customer privacy • Resolve account and billing issues in an average of five minutes of active calltime • Transfer technical inquiries to the service desk • Achieve an average rating of 4.8 out of 5 on post-call surveysCustomer Service Agent — Petfood.com — Brownsville, TX — 02/16 to Current • Answer an average of 40 customer calls per day pertaining to account details, billing, or product questions • Find suitable answers to questions or otherwise resolve customer concerns • Enter and verify customer account details • Address order changes or billing discrepancies in a timely manner • Maintain a rating over 4.5 out of 5 on post-call Resolve account and billing issues in an average of five minutes of active calltime • Transfer technical inquiries to the service desk • Achieve an average rating of 4.8 out of 5 on post-call surveysCustomer Service Agent — Petfood.com — Brownsville, TX — 02/16 to Current • Answer an average of 40 customer calls per day pertaining to account details, billing, or product questions • Find suitable answers to questions or otherwise resolve customer concerns • Enter and verify customer account details • Address order changes or billing discrepancies in a timely manner • Maintain a rating over 4.5 out of 5 on post-call resolve customer concerns • Enter and verify customer account details • Address order changes or billing discrepancies in a timely manner • Maintain a rating over 4.5 out of 5 on post-call surveys

• Confer with customers to determine problems with their vehicles and take notes • Examine vehicles to determine issues by inspecting and test driving them • Answer telephone calls and emails to respond to customers» queries regarding facilities and services • Determine is technical solutions can be resolved over the telephone and escalate bigger problems to foremen or services managers • Figure out vehicular problems and make a list of issues so that cost estimation can be expedited

PROFESSIONAL EXPERIENCE Lennox International, Brooklyn, NY Customer Service Specialist Mar 2012 — Present • Take incoming customers» calls and provide needed information • Call customers to provide service information • Verify orders and prices over the phone and enter orders in the system • Manage change orders and cancellations • Perform cash functions as directed • Manage customers» conflicts and resolve issues • Trained new hires for customer service provision

• Received inbound calls for information regarding different companies on the Initiative panel • Provided information regarding services and products and answered callers» queries • Assisted callers in resolving issues by troubleshooting their problems over the telephone • Made outbound calls to prospective customers to provide them with information on the company's products and services • Handled incoming emails and support tickets by appropriately replying to them following company policy

The sales executive has the primary responsibility to meet the customers, makes sales after the meeting, explain the products and services of the company in detail, listening to customers queries and resolving them, attending to customer calls over phone, getting sales leads from existing customers etc..

• Receive incoming calls by appropriately greeting callers and inquiring into their purpose of calling • Provide preliminary information regarding the company's services and products • Transfer calls to appropriate persons and departments within the company • Take messages from callers in cases of unavailability of recipients and ensure that they are relayed to them as soon as possible • Attempt to resolve callers» problems over the telephone and escalate problematic issues to concerned individuals • Greet and direct customers and visitors to designated personnel within the organization • Make outbound calls according to specific instructions provided by employees • Maintain logs of incoming and outgoing calls and handle records - keeping duties • Handle typing and data entry duties and correct and update electronic telephone directories

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Tags for this Online Resume: Instant Messaging, Data Analysis, Document Management, Good Clinical Practices, Good Laboratory Practices, Management, Medical, Medical Terminology, Microsoft, Microsoft Excel, Data Entry, Site Feasibility, Trial Master File Audit, Trial Master File, Routine Monitoring Visits, Bilingual, IWRS Systems, DSMB, analysis of PK data from different generations of Japanese subjects, Receiving Plasma samples and storing them in freezers, Urine collection and UA testing, Phlobotemy, ECGs, Dosing, Writing Visit Reports, Query data sheets, Resolving Queries within the SOP allotted time frame, Pippetting Fluids and shipping off with appropriate courier., CRA visit matrixes, Reporting numbers and statistics to Project Manager and Operations Manager, Reviewing Source Documents and making original source documents according to procedures in the protocol, Protocol review sessions, QA sessions daily with a volunteer from each department to go over daily data and tasks to make sure none were missed, Call subjects and perform AE checks according to timelines on protocol, Send critical documents to sites directly or through CRAs as demanded., Make progress matrices of site visits and site reports, Send reminder emails for upcoming visits for CRAs and internal deliverables, Coder

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and... assistant with over five years in fast - paced customer service and call center environments.

If you and your partner find that you are fighting the same fights over and over; feel disconnected or that you are starving emotionally, and don't know how to resolve these distressing problems and would like help enhancing or saving your relationship, please give me a call.»

When children are involved and there are concerns related to parenting plans, visitation, and / or custody arrangement, a child mental health professional trained in collaborative practice may also be retained by the parties to have individual meetings with parents and children, attend collaborative «five - way» meetings (two clients, two attorneys, and one child specialist), consultation through meetings, conference calls, and email communication with the divorce coaches about child - and parent - related issues, and provide intervention to resolve child - related disputes as they may arise over the course of the collaborative divorce process.

It went something like this: hotel check - in, locate room, locate wifi service, attempt connection to wifi, wonder why the connection is taking so long, try again, locate phone, call front desk, get told «the internet is broken for a while», decide to hot - spot the mobile phone because some emails really needed to be sent, go «la la la» about the roaming costs, locate iron, wonder why iron temperature dial just spins around and around, swear as iron spews water instead of steam, find reading glasses, curse middle - aged need for reading glasses, realise iron temperature dial is indecipherably in Chinese, decide ironing front of shirt is good enough when wearing jacket, order room service lunch, start shower, realise can't read impossible small toiletry bottle labels, damply retrieve glasses from near iron and successfully avoid shampooing hair with body lotion, change (into slightly damp shirt), retrieve glasses from shower, start teleconference, eat lunch, remember to mute phone, meet colleague in lobby at 1 pm, continue teleconference, get in taxi, endure 75 stop - start minutes to a inconveniently located client, watch unread emails climb over 150, continue to ignore roaming costs, regret tuna panini lunch choice as taxi warmth, stop - start juddering, jet - lag, guilt about unread emails and traffic fumes combine in a very unpleasant way, stumble out of over-warm taxi and almost catch hypothermia while trying to locate a very small client office in a very large anonymous business park, almost hug client with relief when they appear to escort us the last 50 metres, surprisingly have very positive client meeting (i.e. didn't throw up in the meeting), almost catch hypothermia again waiting for taxi which despite having two functioning GPS devices can't locate us on a main road, understand why as within 30 seconds we are almost rendered unconscious by the in - car exhaust fumes, discover that the taxi ride back to the CBD is even slower and more juddering at peak hour (and no, that was not a carbon monoxide induced hallucination), rescheduled the second client from 5 pm to 5.30, to 6 pm and finally 6.30 pm, killed time by drafting this guest blog (possibly carbon monoxide induced), watch unread emails climb higher, exit taxi and inhale relatively fresher air from kamikaze motor scooters, enter office and grumpily work with client until 9 pm, decline client's gracious offer of expensive dinner, noting it is already midnight my time, observe client fail to correctly set office alarm and endure high decibel «warning, warning» sounds that are clearly designed to send security rushing... soon... any second now... develop new form of nausea and headache from piercing, screeching, sounds - like - a-wailing-baby-please-please-make-it-stop-alarm, note the client is relishing the extra (free) time with us and is still talking about work, admire the client's ability to focus under extreme aural pressure, decide the client may be a little too work focussed, realise that I probably am too given I have just finished work at 9 pm... but then remember the 200 unread emails in my inbox and decide I can resolve that incongruency later (in a quieter space), become sure that there are only two possibilities — there are no security staff or they are deaf — while my colleague frantically tries to call someone who knows what to do, conclude after three calls that no - one does, and then finally someone finally does and... it stops.