Managed a ten - member response team that
resolved system outages, handled case escalations and 3rd line support.
Not exact matches
«The App Store issues have been ongoing for approximately a half hour now, but no
outage is listed on Apple's
System Status page.We'll update this post when the issue is
resolved.
Responsible for on - site and remote troubleshooting of
outages on CDMA wireless application
systems and
resolved customer issues and performed daily
System Administrative duties.
Professional Summary: HELPDESK SUPPORT / NETWORK ENGINEER * Desktop / Deskside Support: Monitor calls: Power net, Remote control: Dame Ware,
system /
resolve / issues / troubleshoot / workaround during
outage Document CI - configuration information of
systems in production removed or add
system.