Sentences with phrase «resolving guest requests»
Unparalleled guest relations skills especially in creating «special touches» and resolving Guest requests and concerns.
http://www.bestsampleresume.com/ Not exact matches
The sky's the limit on what a guest can ask for, and the service measures how long it takes a staff member to resolve a request when humans must get involved.
Anticipate the needs of guests and ensured all inquiries, requests, and issues were rapidly resolved
As an Accounting Clerk, you would be responsible for responding to guest inquiries and request and resolving guest billing disputes in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Entry level role assisting guests with check in and check out procedures, responding to quest inquiries and requests, fielding and resolving guest complaints, promoting hotel services and facilities, and other tasks.
Coordinate front office activities of the hotel and resolve problems arising from guests» complaints, reservation unusual requests and inquiries
An Accounting Clerk is responsible for responding to guest inquiries and requests and resolving guest billing disputes in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction
Resolved guest issues and completed special requests to ensure the satisfaction of the guests.
Hyatt, Atlanta, GA (May 2012 — Present) Hotel Switchboard Operator • Receive calls from guests / potential guests and respond to questions regarding room availability and tariffs • Transfer incoming calls to intended recipients and take messages in case of unavailability • Resolve queries or problems over the phone or escalate them to managers or department heads • Route calls to guests after ensuring that the guests are willing to take the calls • Provide limited information to callers regarding guests staying at the hotel by exercising strict confidentiality • Take messages for staff members and guests by accurately writing them on paper or message logs • Route callers to message recording lines and provide them with information on how to use them to record their messages • Make announcements on public address systems regarding emergency situations • Take and service requests for making outgoing calls to other countries and make sure that call cost logs are maintained for each guest • Greet people as they arrive, inquire into their purpose of visit and make them comfortable until a guest relation officer can be assigned to them
Adept at responding to guests» inquiries and requests, and resolving their issues in a timely and friendly manner.
July 2009 — May 2012 Hilton Bay Suites — Bear, DE Reservation Agent • Liaised with other departments to ensure proper filling of reservation orders and requests • Checked in guests after reservations had been finalized • Resolved guests» issues as and when required
Monitored guest requests and resolved all complaints received to maintain customer satisfaction.
Inspection of hotel rooms to ensure cleanliness meets company standards, handling all lost and found Requests, resolving guest complaints, completing weekly department schedule, processing payroll and Ordering department supplies P & L variance code invoice.